At a Glance
- Tasks: Maximise dealership performance and drive sales growth for Coyote Secure devices.
- Company: Coyote, Europe's leading connected driver assistance platform.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join a fast-paced team with a focus on innovation and collaboration.
- Why this job: Make a real impact by coaching dealerships to succeed and boost their sales.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 54000 - 66000 £ per year.
Coyote is Europe's leading connected driver assistance platform and the real-time data network powering smarter, safer fleets across 16 countries. With 5 million connected drivers generating 25 billion data points every month, Coyote gives businesses unrivalled visibility into what's happening on the road, right now. From live traffic intelligence and hazard alerts to vehicle tracking, geolocation, and post theft recovery, our platform helps UK dealer partners and fleet operators protect assets, retain customers, and generate high margin revenue.
Role Summary
We are looking for a proactive, commercially minded Customer Success Executive to maximise the performance of Coyote's growing network of UK dealership partners. Winning a dealership is just the beginning. This role exists to make sure that every contracted dealer actively sells Coyote Secure, sells it confidently, and sells it consistently.
You will be the primary relationship owner for your portfolio of dealerships post-onboarding. That means being embedded in their world: understanding how each dealership operates, identifying where device sales are underperforming, and putting the right support in place to fix it. That support will take many forms; hands‑on sales training, coaching for F&I and aftersales staff, point‑of‑sale and marketing guidance, performance reviews, and targeted interventions when a dealership needs a push.
This is not a passive account management role. You will be expected to treat each dealership like a commercial opportunity, set clear expectations, and drive measurable uplift in unit sales. You will work closely with the UK Country Lead and the implementation team, forming a bridge between the moment a dealership goes live and the point at which they are consistently hitting their sales potential.
If you are energised by coaching others to succeed, thrive on visiting customers, and want a role where your impact is directly reflected in the numbers, this is it.
Key Responsibilities
- Dealership Performance & Sales Growth
- Own a portfolio of contracted dealerships and take full accountability for their Coyote Secure device sales performance.
- Identify underperforming dealers and develop targeted action plans to improve attachment rates and unit volumes.
- Conduct regular performance reviews with dealership management, presenting data on sales activity, conversion rates, and revenue contribution.
- Set realistic but stretching sales targets with each dealer and track progress against them.
- Proactively identify opportunities to increase the number of sales‑active staff within each dealership.
- Training & Sales Enablement
- Deliver engaging, practical training sessions to dealership sales, F&I, and aftersales teams, both in person and remotely.
- Develop a strong working knowledge of Coyote Secure so you can train staff on the product, its benefits, and how to sell it convincingly to consumers.
- Create and maintain simple, effective sales scripts, objection-handling guides, and product conversation frameworks tailored to dealership environments.
- Identify skill gaps within dealership teams and design targeted coaching interventions to address them.
- Run refresher sessions following staff changes, low performance periods, or product updates.
- Marketing & In‑Dealership Presence
- Ensure each dealership has the right point‑of‑sale materials, digital assets, and product information in place to support consumer sales.
- Work with the wider team to develop and deploy localised marketing campaigns and promotional activity that drive consumer awareness and purchase intent.
- Advise dealerships on how to incorporate Coyote Secure into their existing marketing channels, including social media, email, and in‑showroom communications.
- Monitor and report on the effectiveness of marketing support and recommend improvements.
- Relationship Management
- Build strong, trusted relationships with key contacts at each dealership, from aftersales managers and F&I controllers to sales executives and dealer principals.
- Act as the primary point of contact for contracted dealers on all day‑to‑day queries, concerns, and commercial matters.
- Escalate technical or operational issues promptly and follow them through to resolution.
- Gather structured feedback from dealerships on product experience, market conditions, and competitive activity, and channel this back into the business.
- Reporting & Operational Excellence
- Maintain accurate, up‑to‑date records of dealership activity, visit logs, training delivered, and sales metrics.
- Produce regular reporting on portfolio performance highlighting risks, opportunities, and recommended actions.
- Contribute to the continuous improvement of customer success processes, playbooks, and tools.
Customer Success Executive employer: Coyote System SAS
Coyote is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Customer Success Executive, you'll benefit from a culture that prioritises employee growth through hands-on training and coaching, while also enjoying the unique advantage of working within a leading technology platform that is transforming the fleet industry across the UK. With a focus on meaningful relationships and measurable impact, Coyote empowers its employees to drive success for both themselves and their dealership partners.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coyote System SAS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coyote System SAS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coyote System SAS:Your cover letter is your chance to shine! Tell us why you want to work at Coyote System SAS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coyote System SAS!
How to prepare for a job interview at Coyote System SAS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
