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For Companies At a Glance
- Tasks: Coordinate daily operations for customers, managing shipments and resolving issues.
- Company: Join RXO, a leader in tech-enabled transportation solutions with a focus on efficiency.
- Benefits: Enjoy remote work options, free LinkedIn Learning, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team that values relationships and problem-solving in a diverse environment.
- Qualifications: Customer service or logistics experience is preferred; fluency in English is essential.
- Other info: Opportunities for career progression and a supportive workplace culture await you.
The predicted salary is between 28800 - 43200 £ per year.
EU Operations Representative-1 page is loaded
EU Operations Representative-1
Apply locations Europe-UK-Dover time type Full time posted on Posted 2 Days Ago job requisition id P25328
Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook , X , LinkedIn , Instagram , and YouTube .
Job Title: Operations Representative
Department: Customer Operations
Position Type: Full-Time Regular
Pay Basis: Salaried – Once Monthly
Travel: 0-5 days per year
Hours of Work: 40 hrs / week
Reports to: Manager, Operations
People Manager: No
How You’ll have an Impact:
You will coordinate the day-to-day operations for assigned customer(s). Your goal will be to maintain and develop relationships, manage load-level profitability, and maintain requisite service levels in line with Coyote standards. You will manage the lifecycle of a load from order receipt, through to allocation of capacity, shipment tracking and in-transit issue resolution, communicating with customers and carrier contacts as necessary
Essential Functions:
- Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
- Prioritize and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
- Develop strong relationships with all customer contacts and facilities.
- Identify, resolve, and/or escalate any issues related to daily volume.
- Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
- Ensure Incidents are kept up to date and accurate and used as primary tool to track relevant issues.
- Manage and resolve accessorial claims between Carrier, Customer and Coyote in line with relevant T&C’s and industry standards while ensuring a fair outcome for all parties.
Essential Competencies :
Skills
- Communication – You will be speaking with customers over the phone & face to face.
- Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.
- Organizatio n – Prioritization & time management are key
Language Requirements
- Ability to speak English fluently
- Additional language proficiency/fluency is a plus
Progression:
Snr Operations Representative/Operations Lead
Based on performance and interview process
Preferred Education & Experience:
Customer service, operations and/or logistics experience
Other Duties:
Please note Coyote positions are constantly evolving & job responsibilities will enhance as you grow in your career. This document should be used as a baseline of expectations and may not include all daily responsibilities.
Do Well, Be Well
- Free access to LinkedIn Learning to grow in your profession and gain new skills
- Comprehensive benefits package (Smart Hive retail discount platform, group life insurance)
- Free confidential Employee Assistance Programme (EAP) with qualified counsellors
- Enhanced maternity leave
- Enhanced paternity leave
- Free fruit in the office
- Diverse and Inclusive environment
- 14 employee-led Employee Resource Groups
Important Notice to US Applicants:
Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.
About Us
RXO has acquired Coyote Logistics. Learn more at rxo.com
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EU Operations Representative-1 employer: Coyote Logistics, LLC
Contact Detail:
Coyote Logistics, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU Operations Representative-1
✨Tip Number 1
Familiarise yourself with the logistics industry, especially the operations side. Understanding key terms and processes will help you speak confidently during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with current or former employees of RXO or Coyote Logistics on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer service challenges in the past. The role requires strong problem-solving skills, so showcasing your experience in resolving issues will set you apart.
✨Tip Number 4
Research the latest trends in transportation and logistics technology. Being knowledgeable about tech-enabled solutions can show your enthusiasm for the industry and your readiness to contribute to RXO's innovative approach.
We think you need these skills to ace EU Operations Representative-1
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the EU Operations Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service, operations, and logistics experience. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your ability to manage relationships and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Coyote Logistics, LLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an EU Operations Representative. Familiarise yourself with the logistics and operations processes, as well as the importance of customer relationships in this role.
✨Showcase Your Communication Skills
Since this position involves a lot of communication with customers and carriers, be prepared to demonstrate your communication skills. Practice articulating your thoughts clearly and professionally, both verbally and in writing.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific operational challenges. Think of examples from your past experiences where you successfully resolved issues, and be ready to discuss your thought process.
✨Highlight Your Organisational Skills
This role requires strong organisational and time management skills. Be prepared to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment.