Principal Officer - Repairs

One of my local government clients are currently recruiting an experienced Principal Officer – Repairs on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Overview: Deliver a high-quality customer focussed repairs service. Main Duties and Responsibilities: * Lead the responsive repairs team, maximising the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service. * Lead the Business Support Team to support delivery of a high-quality repairs and voids service. * Work closely with colleagues across the Council including those in voids, tenancy management, and the wider repairs and investment team, monitoring all repairs, from identification to completion. * Manage disrepair claims and customer complaints. * Proactively identify opportunities to improve performance and implement agreed initiatives to support the fast and efficient progression and completion of repairs. * Deliver a high quality and safe repairs service, achieving compliance with regulatory and locally set standards and a high level of customer satisfaction. * Produce and analyse management and performance information, and customer insight to identify and deliver improvements. * Lead meetings, and support effective communication between internal departments,colleagues, and contractors, to support the fast and efficient progression and completion of repairs. * Provide cover in the absence of the Principal Officer – Voids. If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd