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- Tasks: Answer calls and assist the public by directing them to the right services.
- Company: Local government organisation with a commitment to community service.
- Benefits: Stable hours, Monday to Friday, with a supportive work environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Immediate start available; perfect for students seeking flexible work.
The predicted salary is between 24000 - 36000 £ per year.
One of my local government organisations is looking for a Customer Service Officer on an ongoing contract.
This is an office based role answering calls from members of the public, acting as a front line redirecting calls to the relevant service/department.
Immediate start working Monday to Friday 9am to 5pm with 1 hour unpaid lunch.
Rate advertised is the umbrella rate of pay, for PAYE please advise if shortlisted.
Please send your CV to Jahker Miah at Coyle Personnel Ltd.
Customer Service Call Centre in Liverpool employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Call Centre in Liverpool
✨Tip Number 1
Make sure you know the ins and outs of the role. Brush up on customer service skills and be ready to demonstrate how you can handle calls effectively. We want to see that you can keep calm under pressure!
✨Tip Number 2
Practice your phone etiquette! Since this is a call centre role, we suggest doing some mock calls with friends or family. This will help you sound confident and professional when you get that interview.
✨Tip Number 3
Network like a pro! Reach out to people in the industry or those who work at the organisation. A friendly chat can sometimes lead to insider tips or even a referral. We love seeing our community support each other!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re here to help you every step of the way, so let’s land that job together!
We think you need these skills to ace Customer Service Call Centre in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. We want to see how you've handled calls and redirected queries in the past, so don’t hold back on those details!
Show Your Communication Skills: Since this role is all about answering calls and helping the public, let us know about your communication skills. A brief example of a time you resolved an issue over the phone can really make your application stand out.
Be Clear and Concise: When writing your cover letter or any additional notes, keep it straightforward. We appreciate clarity, so get to the point while still showing your enthusiasm for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Coyles
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Officer does. Familiarise yourself with the responsibilities of answering calls and redirecting them to the right departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare answers for questions like how you would handle an angry caller or how you would prioritise calls. Practising these responses will help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Officer, communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to illustrate how you've effectively communicated with customers or colleagues in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows that you’re engaged and eager to learn more about the organisation and your potential role within it.
