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- Tasks: Provide empathetic support and advice to those seeking Adult Care and Wellbeing services.
- Company: Local government organisation dedicated to community wellbeing.
- Benefits: Rewarding role with opportunities to make a real difference in people's lives.
- Why this job: Join a team where your communication skills can truly impact the community.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Be part of a supportive environment focused on helping others.
The predicted salary is between 30000 - 42000 £ per year.
A local government organization in Lincoln is seeking Customer Service Officers to join their Adult Care and Wellbeing Hub. In this role, you will be the first point of contact for inquiries, offering advice and support about Adult Care and Wellbeing Services.
Ideal candidates will have previous customer service experience and possess strong communication skills. This position is rewarding and impactful, allowing you to make a difference in people's lives.
Community Care Advisor — Empathetic Support & Access in Lincoln employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Care Advisor — Empathetic Support & Access in Lincoln
✨Tip Number 1
Network like a pro! Reach out to people in the community care sector, attend local events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Community Care Advisor role.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We recommend using the STAR method to showcase your experience and skills effectively.
✨Tip Number 3
Show your passion for helping others! During interviews, share specific examples of how you’ve made a difference in someone’s life through your previous customer service roles. This will resonate well with the values of the Adult Care and Wellbeing Hub.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to find and apply for roles that match your skills and interests. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Community Care Advisor — Empathetic Support & Access in Lincoln
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with others and provide support, especially in a role that’s all about helping people.
Tailor Your Experience: Don’t just list your previous customer service experience; explain how it relates to the Community Care Advisor role. We’re looking for specific examples that showcase your communication skills and ability to handle inquiries effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your passion for making a difference shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Coyles
✨Know Your Stuff
Before the interview, make sure you understand the Adult Care and Wellbeing Services offered by the local government. Familiarise yourself with common inquiries and challenges faced in this sector. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
As a Community Care Advisor, empathy is key. Prepare examples from your previous customer service roles where you successfully supported someone in need. Highlight how you listened to their concerns and provided effective solutions, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. Respond thoughtfully to their questions, and don’t hesitate to ask clarifying questions if needed. It shows you care about understanding their needs.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or the impact of the services provided. This not only shows your interest but also gives you a chance to assess if the organisation aligns with your values.
