At a Glance
- Tasks: Coordinate housing repairs, manage calls, and ensure top-notch customer service.
- Company: Local authority with a commitment to community support.
- Benefits: Temporary contract with potential for extension and valuable experience.
- Other info: Join a supportive team focused on improving customer service.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Experience in contact centres and strong communication skills required.
One of our local authority clients are currently recruiting for a Housing Repairs Co-ordinator. This is a temporary contract for 3 months with possible further extension based on budget and performance.
Main Purpose of Post/Job Summary
The successful post holder will be part of the Business Liaison team providing admin support for repairs & carrying out ad-hoc duties.
Duties and Responsibilities
- To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
- Experience of working in a contact centre answering high volume of calls to ensure targets are met.
- Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of the Council is projected.
- Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
- Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to the Council’s performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
- To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.
- To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate.
- To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area.
- To contribute towards the overall service objectives and targets of the Housing Repairs Services Team.
- To comply at all times with the Code of Conduct.
The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
Housing Repairs Co-ordinator employer: Coyles
As a Housing Repairs Co-ordinator with our local authority client, you will be part of a supportive and dynamic team dedicated to enhancing community living standards. The role offers a collaborative work culture, opportunities for professional development, and the chance to make a meaningful impact on residents' lives. With a focus on customer care and efficient service delivery, this position provides a rewarding experience in a vital public service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Repairs Co-ordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Coyles.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Coyles. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Housing Repairs Co-ordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Coyles.
How to prepare for a job interview at Coyles
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Coyles's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Coyles offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
