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- Tasks: Support housing services with admin, data analysis, and customer service.
- Company: Join a local government team dedicated to improving community housing.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Why this job: Make a real impact in your community while developing essential skills.
- Qualifications: Strong admin skills and experience in customer service or data entry preferred.
- Other info: Send your CV to Lee-Jaun at Coyle Personnel Ltd to apply.
The predicted salary is between 28800 - 43200 £ per year.
A local authority is currently recruiting for a dedicated and organised Housing Assistant to support their busy Area Housing Team. This is a full-time, on-site role offering the opportunity to make a real impact within a fast-paced and resident-focused housing environment. This post is ideal for someone with strong administrative skills and a genuine interest in housing services who is looking to gain hands-on experience in the public sector. Key Responsibilities: * Provide frontline support to residents on a wide range of housing matters including rent enquiries, tenancy issues, transfers, empty homes, and more. * Offer accurate and timely advice, signposting, and making referrals where necessary. * Assist with administrative tasks, routine correspondence, and case preparation in support of the Housing Officers and Team Leader. * Manage internal diaries, arrange meetings and room bookings, and support senior staff with their scheduling needs. * Monitor shared inboxes and ensure incoming queries are handled efficiently and appropriately. * Support the processing of Right to Buy, housing references, transfer requests, and building society enquiries. * Coordinate temporary accommodation placements as required. * Process invoices and support the team with general finance administration tasks. * Take minutes at meetings and distribute them in a timely and accurate manner. What We\’re Looking For: * Previous experience in an administrative or housing-related role, preferably within a local authority setting. * Confident communication and interpersonal skills – both written and verbal. * Excellent organisational skills and the ability to manage multiple tasks and priorities. * Strong IT skills including use of MS Office and internal systems. * A customer-focused approach with the ability to respond professionally to queries and concerns. * Ability to work independently while also contributing to a collaborative team environment. * A flexible, proactive, and solutions-focused mindset. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd
Housing Assistant employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Familiarise yourself with local government housing policies and regulations. Understanding the framework within which the Market Management Service operates will give you an edge in interviews and help you demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your data analysis skills. Since the role involves collating and analysing performance data, being able to discuss relevant tools or methods you've used in the past can showcase your capability to handle this aspect of the job effectively.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Being able to share specific instances where you handled enquiries professionally will highlight your suitability for delivering a customer-focused service.
✨Tip Number 4
Network with professionals in the housing sector or local government. Engaging with others in the field can provide insights into the role and may even lead to valuable connections that could support your application.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative and organisational skills, as well as any experience in data entry and customer service. Use specific examples that demonstrate your ability to manage competing priorities and work to deadlines.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Housing Assistant role. Emphasise your understanding of finance-related support functions and your commitment to delivering high-quality customer service.
Highlight Relevant Experience: If you have any familiarity with housing or local government services, be sure to mention it. Even if it's not essential, it can set you apart from other candidates.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Coyles
✨Showcase Your Organisational Skills
As a Housing Assistant, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed competing priorities in previous roles, and highlight any tools or methods you use to stay organised.
✨Demonstrate Your Customer Service Experience
This role requires effective customer-focused service. Think of instances where you've handled enquiries professionally and confidentially. Share these experiences to illustrate your ability to provide high-quality support.
✨Familiarise Yourself with Relevant Legislation
While familiarity with housing or local government services is desirable, it's not essential. However, showing that you've done your homework on relevant legislation and policies can set you apart from other candidates.
✨Prepare for Data-Related Questions
Since the role involves collating and analysing performance data, be ready to discuss your experience with data entry and performance monitoring. Consider bringing examples of reports or data you've worked with to demonstrate your proficiency.
