At a Glance
- Tasks: Lead on information governance, handling FOI requests, complaints, and GDPR compliance.
- Company: Local government client focused on education and community service.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Collaborative team atmosphere with opportunities for growth in public service.
- Why this job: Make a real difference in education by ensuring data protection and transparency.
- Qualifications: Experience with FOI, SARs, complaints, and strong knowledge of GDPR.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
One of mylocal goverment clients is seeking a knowledgeable and proactive Freedom of information Complaints officer to lead on all matters related to information governance, including complaints, Freedom of Information (FOI) requests, Subject Access Requests (SARs), and GDPR compliance.
As the main point of contact for these areas, you will play a key role in advising senior management, service leads, and, where applicable, schools on relevant legislation and internal processes.
Key Responsibilities
- Act as the internal expert for FOI, SARs, complaints, and GDPR matters within Hackney Education
- Liaise with the LBH Information Management Team and Legal Team to ensure compliance with law and best practice
- Provide expert advice to senior managers, officers, and schools regarding information requests and data protection
- Coordinate and monitor responses to Freedom of Information requests, ensuring legal compliance and quality
- Support the complaints process, including routine guidance to officers and compiling performance reports
- Work collaboratively with teams across the Children & Education Directorates to promote best practices
Candidate Requirements
- Previous experience handling FOI, SARs, complaints, and GDPR in a public sector or education setting
- Strong understanding of the Data Protection Act 2018, GDPR, and related regulations
- Excellent communication and coordination skills
- Ability to provide guidance to stakeholders at all levels
- Experience with information governance within a local authority or educational institution is highly desirable
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Freedom of information Complaints officer in City of London employer: Coyles
As a Freedom of Information Complaints Officer with Hackney Education, you will join a supportive and collaborative work culture that values transparency and accountability. The role offers excellent opportunities for professional growth within the public sector, allowing you to make a meaningful impact on information governance while working in a vibrant community. With access to ongoing training and development, you will be well-equipped to navigate the complexities of data protection and compliance in an educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Freedom of information Complaints officer in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the local government or education sectors. Attend events, join relevant online groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with FOI, SARs, and GDPR. Share specific examples of how you've navigated these areas successfully in the past.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to information governance and data protection. Think about how you would advise senior management or handle a complex complaint scenario.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with the right opportunities. Plus, it shows you’re serious about landing that role!
We think you need these skills to ace Freedom of information Complaints officer in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience with FOI, SARs, and GDPR. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about information governance and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves advising senior management and liaising with various teams, make sure to highlight your communication skills in your application. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Coyles
✨Know Your Legislation
Make sure you brush up on the Data Protection Act 2018, GDPR, and any relevant regulations. Being able to discuss these confidently will show that you’re not just familiar with the laws but can also apply them in real-world scenarios.
✨Prepare Real-Life Examples
Think of specific instances where you've handled FOI requests, SARs, or complaints. Be ready to share how you navigated challenges and what the outcomes were. This will demonstrate your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
As a Freedom of Information Complaints Officer, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely, and be prepared to explain complex information governance topics in an understandable way.
✨Collaborative Mindset
Highlight your ability to work collaboratively with different teams. Discuss any past experiences where you’ve worked across departments to promote best practices or improve processes. This will show that you can thrive in a team-oriented environment.
