At a Glance
- Tasks: Conduct financial assessments for adult social care and provide welfare benefit advice.
- Company: Local government client focused on community support and service improvement.
- Benefits: Competitive salary, job stability, and opportunities for professional development.
- Other info: Collaborative team environment with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills in finance and customer service.
- Qualifications: Strong literacy and numeracy skills, experience in customer-focused roles, and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Overview
One of my local government clients is seeking a skilled and customer-focused Financial Assessment Officer to join the Finance Operations team within the Commissioning and Performance Directorate. This role plays a key part in assessing service users’ financial contributions toward Adult Social Care, ensuring assessments are completed accurately, promptly and in line with the Care Act 2014 and council policy.
Key Responsibilities
- Produce financial assessments and reassessments for adult social care users through home visits, telephone assessments, and written correspondence.
- Identify Disability Related Expenditure and support eligibility evaluations for Deferred Payment Agreements.
- Provide welfare benefit advice to maximise the income of service users and the council.
- Respond to service queries, resolve issues, and elevate safeguarding concerns where necessary.
- Contribute to service improvements by identifying efficiencies and implementing agreed changes.
- Support system upgrades, testing, and training for new staff and apprentices.
- Manage a busy caseload, ensuring all case notes and financial data are processed accurately and to a high professional standard.
- Work collaboratively with colleagues across social care, finance, and external partners.
Person Specification
- Strong literacy and numeracy skills.
- Ability to communicate clearly with vulnerable adults and carers.
- Experience handling sensitive information and working within regulated environments.
- Proven experience providing customer-focused services, including conflict resolution.
- Understanding of financial information, data processing, and legislation.
- Ability to work both independently and as part of a team.
- A full UK driving licence.
- Knowledge of the Care Act 2014 and welfare benefit legislation is desirable.
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Financial Assessment Officer employer: Coyles
As a local government employer, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional development. Our Financial Assessment Officers play a crucial role in enhancing the lives of vulnerable adults, with opportunities for growth through training and collaboration across departments. Join us to make a meaningful impact in your community while enjoying a stable career with excellent benefits.
