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For Companies At a Glance
- Tasks: Be the friendly face at the Council, helping visitors and residents with their queries.
- Company: Join a dedicated team serving the community and making a difference every day.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Gain valuable experience in customer service while contributing to your local community.
- Qualifications: 5 GCSEs or equivalent experience; strong communication skills are a must.
- Other info: Perfect for those looking to kickstart their career in a public-facing role.
About the Role:
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
You will be the first point of contact for members of the public visiting the Council offices. As a Customer Service Officer, you’ll play a vital role in delivering a welcoming, efficient, and solution-focused service to residents and visitors alike.
Key Responsibilities:
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Provide exceptional face-to-face customer service on the reception desk.
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Guide customers toward self-service and digital solutions where appropriate.
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Efficiently handle queries, resolve issues, and escalate where necessary.
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Maintain accurate records and manage admin tasks, including post room duties.
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Promote a professional, positive customer experience at all times.
What We’re Looking For:
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Experience in a receptionist or front-desk role, ideally within the public sector.
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Strong interpersonal and communication skills.
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Ability to remain calm and professional under pressure.
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Confident with IT systems and quick to learn new processes.
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Minimum of 5 GCSEs or equivalent work experience.
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Understanding of health & safety in a public setting.
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd
Customer Service Officer employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the specific services and digital solutions offered by the Council. This knowledge will not only help you answer queries more effectively but also demonstrate your commitment to providing a solution-focused service.
✨Tip Number 2
Practice your interpersonal skills by engaging in role-play scenarios with friends or family. This can help you become more comfortable handling various customer interactions, especially under pressure.
✨Tip Number 3
Research common issues faced by customers in public sector roles and think of potential solutions. Being prepared with answers can set you apart during any informal discussions or interviews.
✨Tip Number 4
Showcase your IT skills by familiarising yourself with common software used in customer service roles. If you can demonstrate your ability to quickly learn new systems, it will give you an edge over other candidates.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of a Customer Service Officer.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or front-desk roles. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: Include a cover letter that addresses why you are interested in the position and how your skills make you a suitable candidate. Mention specific examples of your interpersonal skills and ability to handle pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Coyles
✨Showcase Your Customer Service Skills
Prepare to discuss your previous experience in customer service roles. Highlight specific examples where you provided exceptional service, resolved issues, or handled difficult situations. This will demonstrate your ability to excel as a Customer Service Officer.
✨Familiarise Yourself with the Council's Services
Research the services offered by the Council and be ready to discuss how you can contribute to improving customer experiences. Understanding their digital solutions and self-service options will show your initiative and readiness for the role.
✨Practice Calmness Under Pressure
Think of scenarios where you had to remain calm and professional in stressful situations. Practising responses to potential challenging customer interactions will help you convey your ability to handle pressure effectively during the interview.
✨Demonstrate IT Proficiency
Be prepared to discuss your experience with IT systems and any relevant software. If possible, mention specific tools you've used in past roles that relate to managing customer queries or administrative tasks, showcasing your quick learning ability.
