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For Companies At a Glance
- Tasks: Engage with residents through phone, email, and in-person to provide top-notch service.
- Company: Join a government client dedicated to enhancing community satisfaction and service delivery.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a team that makes a real difference in people's lives while honing your customer service skills.
- Qualifications: Experience in customer service is essential; strong communication skills are a must!
- Other info: Send your CV to Lee-Jaun at Coyle Personnel Ltd to kickstart your career!
About the Role:
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
One of my govermant clients is seeking a dedicated Customer Service Officer to join our frontline services team. This is a great opportunity to work within a dynamic and public-facing role, ensuring high levels of customer satisfaction and service delivery.
Key Responsibilities:
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Responding to enquiries from residents via phone, email, and in person.
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Logging and updating information on internal systems accurately.
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Providing clear, helpful, and timely advice on a range of council services.
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Escalating complex queries to appropriate departments.
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Working closely with internal teams to resolve customer issues efficiently.
About You:
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Proven experience in a customer service or contact centre environment.
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Strong communication and interpersonal skills.
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Ability to work independently and manage a high-volume workload.
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Familiarity with public sector or local government processes is an advantage.
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Proficient in MS Office and customer management systems.
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd
Customer Service Officer employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the specific services offered by the council. Understanding the local government processes and the types of enquiries you might encounter will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate your responses clearly and confidently, especially when dealing with complex customer queries.
✨Tip Number 3
Network with current or former Customer Service Officers to gain insights into the role. They can provide valuable tips on what to expect and how to excel in the position.
✨Tip Number 4
Demonstrate your ability to handle high-volume workloads by sharing examples from previous roles. Highlighting your time management skills will show that you can thrive in a busy environment.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service or contact centre roles. Use specific examples that demonstrate your strong communication and interpersonal skills, as well as your ability to manage a high-volume workload.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Explain how your background aligns with the requirements, particularly your familiarity with public sector processes and your proficiency in MS Office and customer management systems.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've effectively resolved customer issues in the past. Highlight any instances where you escalated complex queries and worked with internal teams to achieve positive outcomes.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Coyles
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or contact centres. Highlight specific examples where you successfully resolved customer issues or improved satisfaction, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Skills
Since the role involves responding to enquiries via various channels, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios to showcase your ability to communicate effectively.
✨Familiarise Yourself with Local Government Processes
Research the local council's services and processes before the interview. Understanding how these work will not only impress your interviewers but also help you answer questions more confidently.
✨Prepare for High-Volume Workload Questions
Expect questions about how you manage stress and prioritise tasks during busy periods. Think of examples from your past experiences where you successfully handled a high volume of enquiries while maintaining quality service.
