At a Glance
- Tasks: Join our team to assist residents with their enquiries and ensure top-notch service delivery.
- Company: Work with a government client dedicated to serving the community effectively.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: Send your CV to Lee-Jaun at Coyle Personnel Ltd to apply.
- Why this job: Make a real impact in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service is essential; strong communication skills are a must.
The predicted salary is between 28800 - 43200 £ per year.
Job Summary
We are currently recruiting Customer Service Advisors for the Out of Hours Service. The role involves acting as the first point of contact for emergency calls concerning Adult’s and Children’s Social Care.
Responsibilities
- Answer and triage emergency calls from professionals such as Police and Health Services and from members of the public.
- Collect, verify and process information accurately and efficiently.
- Handle calls about District Council Services, including Council Housing Repairs, and other local services such as Libraries and Heritage enquiries.
Qualifications
Relevant experience in customer service or social care support is preferred. Strong communication skills, the ability to remain calm under pressure, and a commitment to confidential and accurate information handling are essential.
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Customer Service Officer employer: Coyles
Coyles is an excellent employer, offering a supportive work culture that prioritises safety and professional development. As a Site Supervisor in Malvern, you will benefit from a collaborative environment where your skills are valued, and opportunities for growth are abundant, making it a rewarding place to advance your career in the refurbishment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the specific services offered by the council. Understanding these services will help you provide accurate and helpful advice during your interactions, showcasing your knowledge and commitment to customer satisfaction.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing common customer scenarios can prepare you for real-life interactions, demonstrating your ability to remain calm and professional under pressure.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the work environment and expectations, which can be invaluable when preparing for interviews or understanding the nuances of the role.
✨Tip Number 4
Showcase your familiarity with customer management systems and MS Office during any discussions. Being able to discuss your proficiency in these tools will highlight your readiness to hit the ground running in this role.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service or contact centre roles. Emphasise your communication skills and any relevant experience with public sector processes.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled enquiries and resolved issues in previous roles, demonstrating your ability to provide clear and helpful advice.
Highlight Relevant Skills:In your application, clearly outline your proficiency in MS Office and any customer management systems you've used. This will show that you have the technical skills needed for the role.
Follow Up:After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring manager.
How to prepare for a job interview at Coyles
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or contact centres. Highlight specific examples where you successfully resolved customer issues or improved satisfaction, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Skills
Since the role involves responding to enquiries via various channels, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios to showcase your ability to communicate effectively.
✨Familiarise Yourself with Local Government Processes
Research the specific council services relevant to the position. Understanding how local government operates will not only impress your interviewers but also help you provide informed responses during the interview.
✨Prepare for High-Volume Workload Questions
Expect questions about how you manage stress and prioritise tasks when dealing with a high volume of enquiries. Think of strategies you've used in the past to stay organised and efficient, and be ready to share those experiences.
