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For Companies At a Glance
- Tasks: Be the friendly voice helping customers with their queries and providing solutions.
- Company: Join a supportive team in a dynamic call centre environment.
- Benefits: Full training provided, flexible hours, and opportunities for growth.
- Why this job: Make a difference by helping customers and developing your communication skills.
- Qualifications: Empathetic attitude and basic computer skills are essential.
- Other info: Perfect for those looking to kickstart their career in customer service.
I am seeking a number of Customer Services Advisors where you will be the first point of contact, providing advice and information.
Key responsibilities:
- You will be a self-starter who is able to own queries through to resolution.
- You should be able to confidently use Microsoft tools, emails, and internet/intranet.
- A very good empathetic telephone manner is needed when working in a call centre environment.
- Full training will be provided.
Customer Service Advisor employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your telephone manner! Since you'll be dealing with customers, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Brush up on your Microsoft tools skills. Familiarise yourself with the software you’ll be using daily, as this will give you an edge and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen to join us at StudySmarter.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can bring a positive vibe to our team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your experience with Microsoft tools and any previous customer service roles. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, clarity is key in customer service!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Coyles
✨Know Your Stuff
Familiarise yourself with the company and its customer service values. Understand what makes a great Customer Service Advisor and be ready to discuss how your skills align with their needs.
✨Show Off Your Empathy
Since a good empathetic telephone manner is crucial, practice active listening and responding with understanding. Prepare examples of how you've handled customer queries in the past with care and compassion.
✨Tech Savvy is Key
Brush up on your Microsoft tools and general tech skills. Be ready to demonstrate your ability to navigate emails and online resources efficiently during the interview.
✨Be a Self-Starter
Highlight your ability to take ownership of queries and see them through to resolution. Share specific instances where you’ve proactively solved problems or improved processes in previous roles.
