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- Tasks: Support residents with housing benefits, council tax, and business rates inquiries.
- Company: Join a local government team dedicated to excellent customer service.
- Benefits: Full-time hybrid role with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and knowledge of housing benefits is essential.
- Other info: Work independently and collaboratively in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: * Provide accurate and timely information across a wide range of council services * Handle customer enquiries via phone, email, and in person * Promote and guide users on digital self-service platforms * Manage cases to resolution using internal CRM systems * Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: * Strong understanding of Housing Benefits, including: * Specified accommodation * Supported housing * Accommodation-exempt schemes * Knowledge of Council Tax, Business Rates, and Housing Advice * Experience using local authority systems (e.g., Northgate, Jadu, (email address removed)) * Familiarity with exempt and supported accommodation claims Person Specification: * Proven background in customer service, ideally in the public sector * Excellent communication, empathy, and problem-solving skills * Proficient in using digital tools and CRM systems * Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd
Locations
Customer Hub Officer employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hub Officer
✨Tip Number 1
Get to know the company and its services inside out. When you’re chatting with them, drop in some knowledge about their housing benefits or council tax processes. It shows you’re genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Hub Officer and role-play how you’d handle them. This will help you feel more confident during interviews and show off your problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like working there and might even put in a good word for you.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of it. Plus, it shows you’re keen on joining our team directly, which is always a bonus!
We think you need these skills to ace Customer Hub Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Hub Officer. Highlight your experience with housing benefits, council tax, and any relevant local authority systems. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role is all about helping residents, emphasise your customer service experience. Share specific examples where you've resolved issues or provided excellent support. We love a good story that showcases your empathy and problem-solving abilities!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point—just like we do in our customer service!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Coyles
✨Know Your Stuff
Make sure you brush up on your knowledge of Housing Benefits, Council Tax, and Business Rates. Familiarise yourself with the specific schemes mentioned in the job description, like specified accommodation and supported housing. This will show that you're not just interested in the role but also understand the key areas you'll be working in.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you've successfully handled customer enquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your skills in action.
✨Show Off Your Tech Skills
Since the role involves using CRM systems like Northgate and Jadu, be prepared to discuss your experience with these tools. If you’ve used similar systems, mention them! Highlight your proficiency with digital platforms and how you can help promote self-service options to residents.
✨Be Personable and Empathetic
Customer service is all about connecting with people. During the interview, demonstrate your communication skills and empathy. Share examples of how you've helped customers in the past, especially in challenging situations. This will help the interviewer see that you’re not just a candidate, but someone who genuinely cares about helping others.
