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- Tasks: Manage income recovery and support the finance team in a local authority.
- Company: Join a well-established local government finance team.
- Benefits: Gain valuable experience in public sector finance with supportive colleagues.
- Why this job: Make a difference in your community while developing your financial skills.
- Qualifications: Experience in credit control and strong communication skills required.
- Other info: Opportunity for career growth in a dynamic public sector environment.
The predicted salary is between 36000 - 60000 £ per year.
About the Role:
One of my local government clients is looking for an experienced Credit Control Officer to join a well‑established local authority finance team. This is a key role within the Income and Payments section, responsible for managing the recovery of income billed through the sundry debtor ledger.
You will be part of a supportive team, working on accounts related to council services such as licensing, commercial rents, school facilities, professional fees, and other service charges.
Key Responsibilities:
- Proactively manage a personal ledger of accounts to recover outstanding income
- Chase overdue payments in line with agreed payment terms
- Monitor and resolve customer queries in a timely manner
- Liaise with other internal departments to support resolution of disputed charges
- Issue reminder letters, emails and telephone calls as part of the collection process
- Record all actions and correspondence accurately on the system
- Produce aged debt and performance reports for management review
- Process payments via phone and update systems accordingly
- Support the preparation of monthly reports and reconciliations
About You:
- Proven background in credit control or debt recovery
- Experience working in a public sector or local authority setting preferred
- Knowledge of financial billing, invoicing and account reconciliation
- Comfortable using financial systems (Oracle, TechnologyOne, Sage, etc.)
- Strong communication and negotiation skills
- Confident phone manner and ability to handle difficult conversations professionally
- High attention to detail and ability to prioritise effectively
- Understanding of GDPR and data protection in a financial setting
If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
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Credit Control Officer employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who have experience in local authorities. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of financial systems like Oracle or Sage. We want you to feel confident discussing your experience with credit control and how you handle customer queries.
✨Tip Number 3
Show off your communication skills! During interviews, be ready to demonstrate how you manage difficult conversations and resolve disputes. We know you’ve got it in you, so let it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our supportive team.
We think you need these skills to ace Credit Control Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and debt recovery. We want to see how your skills match the key responsibilities listed in the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Control Officer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with our local authority finance team.
Showcase Your Communication Skills: Since this role involves liaising with various departments and handling customer queries, make sure to highlight your strong communication and negotiation skills. We want to know how you’ve successfully managed difficult conversations in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Coyles
✨Know Your Numbers
Brush up on your financial knowledge, especially around credit control and debt recovery. Be ready to discuss specific examples from your past experience where you successfully managed accounts or resolved disputes.
✨Master the Systems
Familiarise yourself with financial systems like Oracle, TechnologyOne, or Sage. If you’ve used any of these before, be prepared to share how you navigated them and how they helped you in your previous roles.
✨Communication is Key
Since this role involves a lot of liaising and negotiating, practice articulating your thoughts clearly. Think of scenarios where you had to handle difficult conversations and how you managed to keep things professional.
✨Attention to Detail Matters
Highlight your ability to maintain accuracy in your work. Prepare to discuss how you ensure all actions and correspondence are recorded correctly, and how you approach tasks that require high attention to detail.
