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- Tasks: Support residents with Council Tax queries and manage accounts efficiently.
- Company: Local government client offering a hybrid work environment.
- Benefits: Flexible working, competitive pay, and a chance to make a difference in the community.
- Why this job: Join a dedicated team and help residents navigate their Council Tax needs.
- Qualifications: Experience in local government revenues and strong communication skills required.
- Other info: Fast-paced role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: One of my local government clients is looking for an experienced and proactive Council Tax Officer to join their Revenues team. This is a hybrid role offering flexibility between home and office working. As a key member of the team, you’ll be the first point of contact for residents, providing expert support on Council Tax billing, registration, and discount/exemption applications. The role is ideal for someone with a strong background in local government revenues and a customer-focused mindset. Key Responsibilities: * Handle a high volume of inbound customer enquiries via phone regarding Council Tax. * Set up and maintain Council Tax accounts, including applying relevant discounts, exemptions, and changes of address. * Ensure compliance with current Council Tax legislation. * Accurately update the Academy/MRI system and maintain detailed records. * Provide clear, empathetic support to residents, helping them understand their liabilities and available support options. Candidate Requirements: * Previous experience as a Council Tax Officer within a local authority or similar public sector setting. * In-depth understanding of Council Tax legislation, billing, and recovery procedures. * Strong communication skills with a confident, professional telephone manner. * Proficiency in using Academy (Capita) or MRI software. * Ability to manage workloads in a fast-paced environment with high levels of accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd
Council Tax officer employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax officer
✨Tip Number 1
Network like a pro! Reach out to your connections in local government or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Council Tax Officer roles and practice your responses. We want you to shine when discussing your experience with legislation and customer support.
✨Tip Number 3
Show off your skills! If you’ve got experience with Academy or MRI software, make sure to highlight that in conversations. It’s a big plus that can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Council Tax officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Council Tax Officer and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in local government revenues!
Showcase Your Communication Skills: Since you'll be the first point of contact for residents, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your application to reflect the confident telephone manner we’re looking for.
Highlight Relevant Software Experience: If you’ve worked with Academy or MRI software before, make sure to mention it! We value proficiency in these systems, so let us know how you've used them in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Coyles
✨Know Your Council Tax Legislation
Make sure you brush up on the latest Council Tax legislation before your interview. Being able to discuss specific laws and how they apply to billing and exemptions will show that you’re not just familiar with the role, but that you’re genuinely knowledgeable and proactive.
✨Demonstrate Customer-Focused Mindset
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you’ve helped residents understand their Council Tax liabilities or resolved their queries effectively. This will highlight your ability to empathise and communicate clearly.
✨Familiarise Yourself with Relevant Software
If you have experience with Academy or MRI software, be ready to discuss it. If not, do a bit of research on these systems. Showing that you’re tech-savvy and willing to learn will give you an edge, especially since accuracy is key in this role.
✨Practice Your Communication Skills
Since you'll be handling a high volume of inbound enquiries, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on maintaining a professional telephone manner while discussing complex topics.
