Clerical Officer

About the Role

One of my local government clients is seeking a reliable, customer-focused Clerical Officer to provide administrative and reception support within a busy local authority service.

This is an excellent opportunity for an organised and adaptable individual with strong IT and communication skills who enjoys working in a front-facing administrative role. You\’ll be supporting daily operations, handling customer queries, managing documentation, and ensuring efficient service delivery.

Key Responsibilities

• Provide front-of-house reception cover, greeting visitors and handling enquiries in a professional manner.
• Answer and triage incoming telephone calls, directing queries to the appropriate teams.
• Manage email inboxes and ensure messages are actioned and recorded accurately.
• Scan and upload documents to the correct electronic files and databases.
• Process telephone payments securely and in line with council procedures.
• Maintain and update records using various IT systems and databases.
• Provide administrative support to the Local Land Charges team, including data entry and document management.
• Handle challenging situations and customers confidently and calmly, maintaining a professional and courteous approach at all times.
• Carry out general clerical tasks to support the smooth operation of the service.

About You

You’ll be a confident communicator and strong multitasker, capable of working in a busy office environment where no two days are the same. You should be comfortable using multiple IT systems and handling a range of administrative and customer service duties.

Essential Skills and Experience

• Previous experience in an administrative, clerical, or reception role.
• Proficient in using IT packages such as Microsoft Office and databases.
• Strong verbal and written communication skills.
• Excellent organisational skills with attention to detail.
• Experience dealing with members of the public, including handling challenging customers.
• Ability to work independently and as part of a team.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd