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- Tasks: Support the Enforcement Team with administrative tasks and customer queries.
- Company: Local government client focused on public service and community support.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in administrative roles and strong communication skills required.
- Other info: Join a supportive team dedicated to fair service delivery.
Overview:
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
One of my local government clients is seeking a Business Support Officer to join the Finance team within the Resources department. This key position supports the Enforcement team, delivering a high-quality, customer-focused administrative service that plays a vital role in the effective collection of revenue for the Council.
Please note: Previous experience working within a local authority or public sector environment is essential for this role.
Key Responsibilities:
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Provide daily administrative support to Enforcement Agents and act as the first point of contact for all enquiries.
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Respond professionally to customer queries via post, phone, and email.
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Support the enforcement and recovery of debts in line with legislation, council policies, and procedures.
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Handle incoming payments, update customer accounts, process changes, and manage casework to resolution.
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Work closely with internal departments and external enforcement contractors.
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Trace absconded debtors and coordinate recovery actions for individuals with multiple debts.
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Refer customers to relevant debt support services (e.g. Citizens Advice, Money Advice).
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Maintain accurate records, ensure data quality, and adhere to data protection and audit requirements.
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Keep up to date with relevant laws, regulations, and procedures related to enforcement and debt recovery.
Person Specification:
Essential Qualifications and Knowledge:
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GCSEs in English and Maths (Grade C or above).
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In-depth understanding of debt recovery legislation including Council Tax, Business Rates, Housing Benefit Overpayments, Commercial Rent Recovery, and relevant court actions.
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Knowledge of welfare rights, equality policies, and customer service best practices.
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Experience within a local authority or council is essential.
Essential Experience:
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Proven track record in administrative roles within local government or a similar public sector setting.
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Experience supporting enforcement or revenue recovery teams.
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Competency in handling sensitive data, financial transactions, and IT systems (Microsoft Office essential).
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Ability to prioritise workloads, meet deadlines, and manage pressure in a fast-paced environment.
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Experience in dealing with challenging customers with professionalism and empathy
Business Support Officer employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in local government or enforcement roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the organisation and its values. Knowing their mission will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to administrative support and customer service. Think about how your past experiences align with the responsibilities of a Business Support Officer, and be ready to share specific examples.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in revenues enforcement or debt recovery, and don’t forget to showcase your excellent communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Business Support Officer role. Mention specific examples of how you've handled challenging situations or maintained data quality in previous roles.
Show Off Your IT Skills: Since strong IT skills are essential for this role, make sure to mention your proficiency in Microsoft Office and any internal databases you’ve used. If you have experience with data management, definitely include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Coyles
✨Know Your Stuff
Make sure you brush up on the key responsibilities and requirements listed in the job description. Familiarise yourself with terms like 'Taking Control of Goods regulations' and 'Council Tax'. This will show that you're not just interested in the role, but that you understand it too.
✨Practice Makes Perfect
Prepare for common interview questions related to handling challenging customers and managing sensitive information. Think of specific examples from your past experience that demonstrate your skills in these areas. Practising your responses can help you feel more confident during the actual interview.
✨Show Off Your IT Skills
Since strong IT skills are crucial for this role, be ready to discuss your proficiency with Microsoft Office and any internal databases you've used. If possible, bring examples of how you've used these tools to improve efficiency or accuracy in previous roles.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the challenges the Enforcement Team is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
