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For Companies At a Glance
- Tasks: Analyse business models and processes to enhance service delivery and efficiency.
- Company: Join a local government team focused on modernising practices and improving community services.
- Benefits: Enjoy hybrid working with flexible hours and the potential for contract extension.
- Why this job: Make a real impact by driving change and improving public services through data-driven insights.
- Qualifications: Experience in business analysis and process improvement is essential.
- Other info: Work collaboratively with senior managers and stakeholders to implement transformative changes.
The predicted salary is between 30000 - 42000 £ per year.
One of my local government clients are currently recruiting an experienced Business Analyst (Admin and Clerical) on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.
Hybrid working role where, however, you will be required to attend the office 2/3 times a week.
Overview:
- To be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency.
- To advise on and facilitate the redesign of structures and processes with a focus on modernising business practices, enhancing digital capabilities, and fostering a culture of continuous improvement through data-driven insights and collaborative change initiatives. To be responsible for identifying, creating, and facilitating transformational process design changes by conducting business and systems process analysis and design at a complex level.
- To support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners.
Responsibilities:
- Work with the Programme Management Office to define project scope, evaluate business cases, and prioritise initiatives using structured methodologies and weighted scoring aligned to the Council’s strategic objectives.
- Perform root cause analyses and gap need analyses to identify process inefficiencies and underperforming technologies.
- Implement continuous improvement frameworks to drive sustainable change.
- Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them.
- Analyze quantitative and qualitative data from multiple sources (e.g., performance metrics, user feedback, service desk logs) to generate actionable insights that improve service delivery and internal processes.
- Identify and make decisions and to carry out follow up observations and interviews to ensure that a comprehensive understanding of technical and functional requirements of the business process or structure is gained to inform both the current state insight and redesign phases.
- Ensure there is a consistent approach to business analysis activity across all Council processes and structures reviewed.
- Recommend solutions and customer focussed outcomes as part of any redesign phase. Make decisions on the prioritisation of areas in which to implement changes and gain support for adoption through collaborative working with stakeholders and effective presentation of outputs from workshops and the overall reviews.
If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.
Business Analyst (Admin and Clerical) employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (Admin and Clerical)
✨Tip Number 1
Familiarise yourself with the specific business processes and structures relevant to local government. Understanding how these systems operate will help you speak confidently about your insights and suggestions during interviews.
✨Tip Number 2
Network with current or former Business Analysts in local government roles. They can provide valuable insights into the challenges faced in the position and may even refer you to opportunities within their networks.
✨Tip Number 3
Prepare to discuss your experience with data analysis and continuous improvement frameworks. Be ready to share specific examples of how you've used data-driven insights to enhance service delivery in previous roles.
✨Tip Number 4
Demonstrate your understanding of hybrid working environments. Highlight your adaptability and any experience you have in managing projects remotely while still maintaining effective communication with stakeholders.
We think you need these skills to ace Business Analyst (Admin and Clerical)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Business Analyst. Focus on your analytical skills, experience with process improvement, and any relevant projects you've worked on.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of business processes and your ability to drive improvements. Use examples from your past work to demonstrate your capabilities.
Highlight Relevant Skills: In your application, emphasise skills such as data analysis, project management, and stakeholder engagement. These are crucial for the role and should be clearly articulated in both your CV and cover letter.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar and shows your enthusiasm for the role.
How to prepare for a job interview at Coyles
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Analyst in an admin and clerical context. Familiarise yourself with business models, processes, and customer journeys, as these will likely be key discussion points during your interview.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you've improved service delivery or efficiency. Prepare examples that showcase your analytical skills and how you've implemented changes based on data-driven insights.
✨Showcase Your Collaborative Skills
Since the role involves working closely with senior managers and stakeholders, be ready to discuss your experience in collaborative projects. Highlight instances where you've successfully facilitated discussions or led teams to achieve common goals.
✨Research the Organisation
Take some time to research the local government client and their strategic objectives. Understanding their current challenges and initiatives will help you tailor your responses and demonstrate your genuine interest in contributing to their goals.
