Anti-Social Behaviour Tenancy Officer

About the Role One of my local government clients is seeking a committed and experienced ASB Officer to join our Integrated Enforcement Service within the Communities Directorate. You will lead on the investigation and resolution of complex anti-social behaviour (ASB) cases across the borough, contributing to safer communities through proactive enforcement, support, and collaborative problem-solving. This is a key frontline role with a focus on high-quality casework, legal enforcement, and multi-agency working to ensure effective interventions are in place to tackle persistent ASB issues. Key Responsibilities * Investigate complex ASB complaints, gathering credible evidence and determining appropriate and proportionate actions. * Utilise a range of tools and powers (including legal remedies) to address ASB and support victims. * Prepare court bundles, witness statements, and affidavits to a high standard. Represent the Council in court where required. * Carry out risk assessments and refer cases to appropriate support and safeguarding services. * Work collaboratively with internal departments, residents, the Police, and other partner agencies to resolve ASB issues and promote community safety. * Maintain up-to-date and accurate case records using case management systems. * Support positive community initiatives to prevent ASB and enhance neighbourhood quality of life. Person Specification Essential Skills & Experience * Proven experience managing serious and complex ASB cases, including legal preparation for injunctions and possessions. * Background in social housing or community safety settings. * Experience conducting interviews with victims and perpetrators. * Knowledge of safeguarding legislation and the ability to engage with vulnerable individuals. * Excellent written and verbal communication skills, particularly in drafting legal documentation. * Strong IT skills (including Microsoft Office); experience using case management systems (e.g., Flare/APP) is desirable. * Confident working collaboratively with external partners such as Police, mental health teams, and mediation services. Key Behaviours (aligned to TOWER Values) * Collaborative and approachable, with strong relationship-building skills. * Accountable and results-driven with a commitment to continuous improvement. * Respectful, inclusive, and sensitive to the needs of diverse communities. * Clear communicator who is open to feedback and innovation. * Self-motivated and able to take initiative when tackling ASB challenges. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd