At a Glance
- Tasks: Deliver top-notch customer service and manage reception duties with a smile.
- Company: Join a leading global provider in facilities and corporate real estate management.
- Benefits: Flexible part-time hours, professional training, and a vibrant work environment.
- Other info: Great opportunity for career growth and networking in a dynamic setting.
- Why this job: Be the face of a prestigious client and make a lasting impression.
- Qualifications: Strong communication skills and a friendly attitude are essential.
Our client is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception Host for a prestigious client based at Milton Keynes. The main feature of this role will be to provide exceptional customer service. This role has no direct reports although working collaboration with the Facilities Manager, Contract Support team and 3rd party specialists such as security is integral to the role.
Working hours: 8am-2pm – Monday to Friday
Primary Objectives and Tasks:
- Provide a high standard of reception service, meeting and greeting visitors and staff arriving on site
- Providing support to the client and answer calls and emails in a professional and timely manner
- Managing the meeting room bookings on request for the client’s staff
- Keep the reception area clean, tidy and clutter free
- Receive visitors – assisting them in signing into the Concierge System or advance preparation of passes & announcing their arrival to their host
- Answering & transferring calls via the Switchboard in a timely and polite manner
- Arrange car hire bookings
- Maintain a helpful & cheerful disposition always
- Provide training for on-site security guard and temporary reception staff
- Provide guest wifi accounts to onsite visitors
- Manage and maintain the shared reception and Helpdesk mailbox
- Arrange security appointments for staff access passes and manage the updates for existing access passes
- Allocate temporary passes & monitor returns
- Complete weekly reception checklist to ensure that all tasks have been completed
- Maintain reception handbook ensuring all processes are recorded and up to date
- Identify hazards and report through the appropriate channels (at least one per month)
- Managing outgoing and incoming archiving requests
- Help Desk management, logging and closing work orders
- Support the facilities team during periods of absence/holiday by receiving and logging facilities requests through the internal CAFM system, allocating tasks to onsite engineers
- Monitor and manage the facilities mailbox and phone extension for facilities request and ensuring all queries are directed to the correct team or logged on the in-house system.
- Log tasks on the in-house CAFM system and closing when complete.
- Allocating tasks to in house engineers.
- Monitoring for SLA failures and ensuring tasks are attended and completed on time.
- Managing the compliance system, E-Log books, uploading, monitoring and reporting.
- Ensuring we do not miss any SLA’s either on the CAFM system or E-log Books
- Maintaining PPM register and service visits and escalating where necessary.
- Managing the daily CAFM call with engineers, ensuring they have the info to complete their jobs.
- Raising Webquotes on the system, in direct relation to remedial works from reactive or PPM activities
Receptionist Part Time in Simpson employer: Coyle Personnel
As a leading global provider of integrated facilities and corporate real estate management, our client offers a dynamic work environment in Milton Keynes that prioritises exceptional customer service and employee collaboration. With a strong focus on professional development, employees are encouraged to grow their skills while enjoying a supportive and friendly workplace culture. The part-time Reception Host role not only provides a chance to engage with diverse visitors but also offers unique opportunities to contribute to the overall success of the facilities team.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Part Time in Simpson
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. We want to see that you can keep that cheerful disposition even under pressure!
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows you're engaged and keen to learn more about the role. Ask about the team dynamics or how they measure success in the receptionist position.
✨Tip Number 4
Finally, follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Plus, it gives you another chance to express your enthusiasm for the role!
We think you need these skills to ace Receptionist Part Time in Simpson
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about providing exceptional customer service, make sure to highlight any relevant experience in your application. We want to see how you’ve gone above and beyond for customers in the past!
Keep It Professional:When writing your application, remember to keep a professional tone. This means using clear language and avoiding slang. We’re looking for someone who can represent us well at the reception desk!
Tailor Your Application:Don’t just send out the same application everywhere! Take a moment to tailor your CV and cover letter to this specific role. Mention how your skills align with the tasks listed in the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures that your application goes directly to us, so we can review it quickly!
How to prepare for a job interview at Coyle Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Reception Host, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations or complaints with a positive attitude.
✨Practice Common Interview Questions
Anticipate common interview questions related to reception duties, such as managing calls, greeting visitors, or handling bookings. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part and Bring Essentials
First impressions matter! Dress smartly and professionally for your interview. Also, bring along any necessary documents, like your CV and references, as well as a notepad to jot down important points during the conversation.
