Receptionist/Facility Assistant in Slough, Berkshire

Receptionist/Facility Assistant

Role Requirements:

We require an enthusiastic individual with previous experience of working in a similar role in a corporate environment to provide front of house support for our Langley office.

The office has been designed to provide a bright, modern and flexible working environment to encourage collaborative working practices.

The Facility Assistant/Receptionist will be expected to support the Facilities Manager and the other Facility Assistant to ensure our offices are maintained and managed to an exceptional standard.

The shift patterns are expected to be between 08:00-17:00 Monday to Friday. Occasionally different working patterns or additional hours may need to be worked to cover operational requirements, sickness or holiday leave.

Reporting to the Facilities Manager there will be a wide range of duties including as a minimum the following: –
Front of House
Located at the reception desk, the Facilities Assistant/Receptionist will be the first point of contact for external visitors and will be expected to provide First Class front of house/reception services to include the management of visitors, telephone answering and the provision of other services/support as required.
Meeting Rooms
The Facilities Assistant/Receptionist must ensure that the meeting rooms are maintained to an
exceptional standard at all times and will be responsible for managing the booking system,
checking/clearing rooms between meetings, carrying out operational checks of equipment and arranging hospitality with the on-site caterer as required.
Mailroom
The Facilities Assistant/Receptionist will be responsible for incoming/outgoing post including distribution to recipients and liaison with the landlords courier room as necessary.

Other Duties
– Carrying out general admin support duties as and when required
– Management of the access control system, issue of passes to staff and liaison with the
landlord for building passes etc
– Ordering and replenishing kitchen and office consumables, ensuring the tea point areas are maintained to an exceptional standard throughout the day
– Providing support to the Facilities Manager as required, including admin support, assisting with the management of hard and soft FM contractors, assisting with the effective maintenance of the space,assisting with production of the annual budget and ensuring up to date records aremaintained for the facility.
PERSONAL
QUALITIES AND
EXPERIENCE
Essential
– IT literate with a good working knowledge of the Microsoft suite of programmes
– Exceptional customer services skills
– Must be confident in dealing with people at all levels
– Experience in the provision of Front of House services at a Corporate Level
– Excellent verbal/written communication skills
– Excellent organisational skills
Desirable
– AIWFM
– NVQ, Front of House/Reception
– Good understanding and knowledge of Facilities Management
– First Aid/Fire Marshall qualification