At a Glance
- Tasks: Lead a team to manage helpdesk operations and support client queries in a hospital setting.
- Company: Join a reputable company in the facilities management sector.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Other info: Opportunity for career growth in a stable and essential industry.
- Why this job: Make a difference in a vital healthcare setting while leading a dynamic team.
- Qualifications: Experience in facilities management and previous leadership roles required.
The predicted salary is between 28000 - 38000 £ per year.
Due to an increase in head count, we are currently recruiting for a Lead Helpdesk Operator for a large Hard Services Building Maintenance contract in the Cambridge area. The role is Cambridge based, working within an established hospital environment.
The Lead Helpdesk Operator will be supporting and supervising the Helpdesk Operators assisting with incoming client queries, emails and calling out to the relevant engineers, supervisors and subcontractors. The role also involves dealing with compliance checks, ensuring sub contract orders, invoices, etc. are completed, paperwork returned and organised, and ensuring all statutory checks are booked with sub-contractors as required.
This role is 8am to 5pm Monday to Friday.
Salary range: £28,000 - £38,000 (DOE).
Requirements:
- Must have previous experience within facilities/property maintenance.
- Must have previous management experience.
- Must have an understanding of compliance documents, sub contractor management and audits.
To discuss this role, please call Liam at Coyles.
Lead Helpdesk Administrator employer: Coyle Personnel
As a leading employer in the facilities management sector, we offer a supportive and collaborative work culture that values employee growth and development. Located in the vibrant city of Cambridge, our team enjoys a dynamic hospital environment where they can make a meaningful impact while benefiting from competitive salaries and comprehensive training opportunities. Join us to be part of a dedicated team that prioritises excellence and compliance in building maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities and property maintenance sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on compliance documents and subcontractor management. We want you to show off your knowledge and experience, so practice answering questions related to these areas.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows you're keen and professional, which is exactly what they’re looking for.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Lead Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in facilities and property maintenance. We want to see how your previous roles have prepared you for managing a helpdesk team and dealing with compliance checks.
Showcase Your Management Skills:Since this role requires management experience, don’t forget to mention any leadership roles you've had. We’re looking for someone who can supervise and support the team effectively, so share examples of how you've done this in the past.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so make sure you explain why you're the perfect fit for the Lead Helpdesk Administrator role without rambling on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Coyle Personnel
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities and property maintenance. Understand the key compliance documents and sub-contractor management processes. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Showcase Your Leadership Skills
As a Lead Helpdesk Administrator, you'll be supervising others. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will demonstrate your capability to lead and support your colleagues effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to helpdesk operations. Think about how you would handle incoming client queries or manage compliance checks. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or specific challenges they face in the hospital environment. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
