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- Tasks: Coordinate maintenance tasks and support a busy hospital environment.
- Company: Join a dynamic team in a fast-paced healthcare setting.
- Benefits: Gain valuable experience and develop your organisational skills.
- Why this job: Make a real difference in a vital service while enhancing your career.
- Qualifications: Experience in helpdesk or maintenance coordination is essential.
- Other info: Work Monday to Friday, 9 am to 5 pm, with a supportive team.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a Helpdesk Administrator to join our team in Cambridge, supporting the delivery of building maintenance services across a busy hospital contract. This is a fast-paced role where you’ll play a key part in coordinating planned preventative maintenance (PPM) and reactive hard services tasks, ensuring all works are logged, tracked, and completed efficiently.
Key Responsibilities:
- Log and manage incoming maintenance requests via phone and email
- Schedule and coordinate PPM and reactive maintenance tasks
- Allocate jobs to engineers and subcontractors
- Monitor job progress and ensure SLAs/KPIs are met
- Update internal systems with accurate job information
- Liaise with clients, engineers, and suppliers to provide updates
- Produce reports and maintain maintenance records
Requirements:
- Previous experience in a helpdesk, facilities, or maintenance coordination role is essential
- Understanding of PPM and reactive maintenance processes
- Strong organisational and multitasking skills
- Excellent communication and customer service abilities
- Experience using CAFM systems essential
- Ability to work under pressure in a busy environment
- Excellent time keeping essential, must be able to attend for 9 am to 5pm (half an hour break) Monday to Friday
For more details or to apply, please contact Liam Hargate at Coyles.
Helpdesk Administrator employer: Coyle Personnel
Contact Detail:
Coyle Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have a lead on a Helpdesk Administrator role or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions related to helpdesk roles. Think about how your experience with PPM and reactive maintenance can shine through in your answers.
✨Tip Number 3
Show off your organisational skills! During interviews, be ready to discuss how you manage multiple tasks and ensure SLAs are met. Use real examples from your past roles to illustrate your points.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by us at StudySmarter. Plus, we love seeing candidates who take that extra step to connect directly.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk or maintenance coordination roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Administrator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this position.
Showcase Your Organisational Skills: Since this role involves juggling multiple tasks, make sure to highlight your organisational and multitasking abilities in your application. We need someone who can keep everything on track, so give us examples of how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Coyle Personnel
✨Know Your Stuff
Make sure you brush up on your knowledge of PPM and reactive maintenance processes. Familiarise yourself with common helpdesk scenarios and how to handle them efficiently. This will show that you’re not just a good fit for the role, but that you’re genuinely interested in the work.
✨Show Off Your Organisational Skills
Since this role requires strong organisational and multitasking skills, prepare examples from your past experience where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured deadlines were met.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you would explain complex maintenance issues to clients or engineers, and be prepared to demonstrate your customer service skills during the interview.
✨Familiarise Yourself with CAFM Systems
Since experience with CAFM systems is essential, do some research on the specific system the company uses, if possible. Being able to discuss your familiarity with such tools will give you an edge and show that you’re ready to hit the ground running.