At a Glance
- Tasks: Lead a team of Helpdesk Operators and manage client queries in a hospital setting.
- Company: Join a reputable company in the facilities management sector.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and essential industry.
- Why this job: Make a difference in a vital healthcare setting while developing your leadership skills.
- Qualifications: Experience in facilities maintenance and previous management roles required.
The predicted salary is between 28000 - 38000 £ per year.
Due to an increase in head count, we are currently recruiting for a Lead Helpdesk Operator for a large Hard Services Building Maintenance contract in the Cambridge area. The role is Cambridge based, working within an established hospital environment.
The Lead Helpdesk Operator will be supporting and supervising the Helpdesk Operators assisting with incoming client queries, emails and calling out to the relevant engineers, supervisors and subcontractors. The role also involves dealing with compliance checks, ensuring sub contract orders, invoices, etc. are completed, paperwork returned and organised, and ensuring all statutory checks are booked with sub-contractors as required.
This role is 8am to 5pm Monday to Friday.
Salary range - £28-38k (DOE).
- Must have previous experience within facilities/property maintenance.
- Must have previous management experience.
- Must have an understanding of compliance documents, sub contractor management and audits.
To discuss this role, please call Liam at Coyles.
Lead Helpdesk Administrator in Cambridge employer: Coyle Personnel
As a leading employer in the facilities management sector, we offer a supportive and collaborative work culture that values employee contributions and fosters professional growth. Located in the vibrant city of Cambridge, our team enjoys a dynamic environment within a well-established hospital setting, providing ample opportunities for skill development and career advancement while ensuring a healthy work-life balance with our Monday to Friday schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Helpdesk Administrator in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities and property maintenance sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on compliance documents and subcontractor management. We want you to be the go-to person for any questions they throw your way!
✨Tip Number 3
Showcase your management experience! Be ready to share specific examples of how you've led teams or improved processes in previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Lead Helpdesk Administrator in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in facilities and property maintenance. We want to see how your previous roles have prepared you for managing a helpdesk team and dealing with compliance checks.
Showcase Your Management Skills:Since this role requires previous management experience, don’t forget to mention any leadership roles you've had. We’re looking for examples of how you’ve supervised teams or handled client queries effectively.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and directly related to the job description. Avoid fluff!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Coyle Personnel
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities and property maintenance. Understand the key compliance documents and sub-contractor management processes, as these will likely come up in conversation. Being able to speak confidently about your previous experience will show that you're the right fit for the role.
✨Show Your Leadership Skills
As a Lead Helpdesk Administrator, you'll be supervising others. Prepare examples of how you've successfully managed teams or projects in the past. Think about challenges you've faced and how you resolved them, as this will demonstrate your ability to lead effectively.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to helpdesk operations. For instance, how would you handle a high volume of incoming queries? Practising your responses to these types of questions can help you articulate your thought process and problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing helpdesk operations, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
