At a Glance
- Tasks: Provide technical support for healthcare applications, ensuring reliability and continuity.
- Company: Join a leading healthcare tech company making a real difference.
- Benefits: Professional growth opportunities, collaborative culture, and competitive salary.
- Other info: Engage in continuous improvement and work with diverse teams.
- Why this job: Be part of a mission-critical team impacting patient care in a dynamic environment.
- Qualifications: Fluent in German and English, with application support experience.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced IT Application Support Engineer with German language proficiency (B2 or above) to join the EMEA Customer Care division. In this role, you will be part of a dynamic team operating in a high-profile, mission-critical healthcare environment, where precision and responsiveness are essential. You will provide technical support for Cardiology and Radiology applications and their associated infrastructure, ensuring continuity and reliability for systems that directly impact patient care.
Why Join Us:
- Work in a sector that truly makes a difference—healthcare.
- Be part of a team that values collaboration, clear communication, and continuous improvement.
- Access opportunities for professional growth, skill development, and career progression.
- Engage with a diverse, motivated team committed to delivering exceptional customer experiences.
Languages required:
- English (B2 or greater)
- German (B2 or greater)
Your Responsibilities:
- First-Line Support: Act as the initial point of contact for application-related issues, incidents, and service requests from end-users.
- Incident Logging & Tracking: Accurately record, categorize, and prioritize tickets in the ITSM tool, ensuring compliance with SLAs.
- Basic Troubleshooting: Diagnose and resolve common application issues (e.g. Configuration, Performance, usability, workflow, logs); Storage Management – (Disk Space, File system, Access, Mounting/Mapping); Database Management – (Index, Capacity, Backup/Replication, Query connectivity, Dead Locks).
- Escalation Management: Identify complex issues and escalate to L2/L3 teams with detailed documentation for faster resolution.
- Case Documentation: Document all incidents and service requests in line with ITIL best practices, ensuring accurate details on categorization, impact, urgency, troubleshooting, customer updates, resolutions, and escalations.
- Monitoring & Alerts: Monitor application dashboards and respond to alerts to prevent downtime or service degradation.
- Knowledge Base Maintenance: Contribute to creating and updating support documentation and FAQs for recurring issues.
- Compliance & Security: Ensure adherence to healthcare data security standards and regulatory requirements during all support activities.
- Collaboration: Work closely with cross-functional teams (infrastructure, integrations, Field/installation and application specialists) to maintain service continuity.
- Continuous Improvement: Identify recurring issues and suggest process improvements or automation opportunities.
Your Profile
Essential skills/knowledge/experience:
- Application Support Fundamentals: ability to grasp functionality workflow, dependencies and backend application infrastructure.
- Basic Infrastructure Knowledge: Familiarity with servers, navigating system interfaces, checking service statuses, reviewing logs, monitoring performance, and performing simple troubleshooting.
- Database Basics: Ability to check DB connectivity, run simple queries, and escalate issues appropriately.
- Storage Awareness: Understanding of disk space monitoring and log file management.
- Operating Systems: Basic knowledge of Windows/Linux environments for application hosting.
- ITSM Tools: Experience with ticketing systems.
- Remote Support Tools: Ability to use remote desktop and diagnostic tools effectively.
Soft Skills:
- Communication: Clear and professional interaction with users and technical teams.
- Problem-Solving: Analytical thinking to diagnose and resolve issues quickly.
- Customer Service Orientation: Empathy and responsiveness in a healthcare-critical environment.
Desirable skills/knowledge/experience:
- Degree or certification in IT or a related discipline (preferred).
- ITIL certification.
- Knowledge of HL7 or DICOM standards.
- Background in Cardiology or Radiology environments.
- B2 or higher fluency in both German and English.
*On call/shift pattern applicable
Application Support German in Portsmouth employer: Coyle Consulting
Join a leading healthcare organisation that prioritises making a meaningful impact on patient care through innovative technology. Our collaborative work culture fosters continuous improvement and professional growth, providing you with the opportunity to develop your skills in a dynamic environment. With a diverse team dedicated to exceptional customer experiences, you'll find a rewarding career path in a sector that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support German in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare IT sector, especially those working in application support. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on your dream job!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when discussing your experience with application support and troubleshooting. Focus on how you can contribute to patient care through your technical skills—this is key in healthcare.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled complex issues in the past, especially in high-pressure environments. Highlight your ability to work collaboratively with cross-functional teams to ensure service continuity.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to get noticed by our hiring team. Let’s get you into a role where you can make a real difference in healthcare!
We think you need these skills to ace Application Support German in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your application support experience, especially in healthcare, and don’t forget to mention your German language proficiency!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in healthcare IT and how your background makes you a perfect fit for our team. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide great customer service, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Coyle Consulting
✨Know Your Stuff
Make sure you brush up on your application support fundamentals, especially around Cardiology and Radiology applications. Familiarise yourself with the common issues that might arise and how to troubleshoot them. This will show that you're not just a candidate, but someone who understands the role.
✨Language Proficiency is Key
Since this role requires German language skills, practice speaking and writing in German before the interview. Be prepared to answer questions in both English and German, as this will demonstrate your fluency and comfort with the languages required for the job.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved technical issues. Highlight your analytical thinking and how you approached each problem, especially in high-pressure situations like healthcare environments.
✨Emphasise Team Collaboration
This role involves working closely with cross-functional teams, so be ready to discuss your experience in collaborative settings. Share specific instances where you contributed to team success, focusing on clear communication and continuous improvement.
