At a Glance
- Tasks: Provide technical support for healthcare applications, ensuring reliability and continuity.
- Company: Join a leading healthcare tech company making a real difference.
- Benefits: Professional growth opportunities, collaborative team environment, and competitive salary.
- Other info: Dynamic role with opportunities for continuous improvement and skill development.
- Why this job: Be part of a mission-critical team impacting patient care in healthcare.
- Qualifications: Fluent in German and English, with application support experience.
The predicted salary is between 30000 - 40000 £ per year.
The client is seeking an experienced IT Application Support Engineer with German language proficiency (B2 or above) to join the EMEA Customer Care division. In this role, you will be part of a dynamic team operating in a high-profile, mission-critical healthcare environment, where precision and responsiveness are essential.
You will provide technical support for Cardiology and Radiology applications and their associated infrastructure, ensuring continuity and reliability for systems that directly impact patient care.
Why Join Us:
- Work in a sector that truly makes a difference—healthcare.
- Be part of a team that values collaboration, clear communication, and continuous improvement.
- Access opportunities for professional growth, skill development, and career progression.
- Engage with a diverse, motivated team committed to delivering exceptional customer experiences.
Languages required:
- English (B2 or greater)
- German (B2 or greater)
Your Responsibilities:
- First-Line Support: Act as the initial point of contact for application-related issues, incidents, and service requests from end-users.
- Incident Logging & Tracking: Accurately record, categorize, and prioritize tickets in the ITSM tool, ensuring compliance with SLAs.
- Basic Troubleshooting: Diagnose and resolve common application issues (e.g. Configuration, Performance, usability, workflow, logs); Storage Management – (Disk Space, File system, Access, Mounting/Mapping); Database Management – (Index, Capacity, Backup/Replication, Query connectivity, Dead Locks).
- Escalation Management: Identify complex issues and escalate to L2/L3 teams with detailed documentation for faster resolution.
- Case Documentation: Document all incidents and service requests in line with ITIL best practices, ensuring accurate details on categorization, impact, urgency, troubleshooting, customer updates, resolutions, and escalations.
- Monitoring & Alerts: Monitor application dashboards and respond to alerts to prevent downtime or service degradation.
- Knowledge Base Maintenance: Contribute to creating and updating support documentation and FAQs for recurring issues.
- Compliance & Security: Ensure adherence to healthcare data security standards and regulatory requirements during all support activities.
- Collaboration: Work closely with cross-functional teams (infrastructure, integrations, Field/installation and application specialists) to maintain service continuity.
- Continuous Improvement: Identify recurring issues and suggest process improvements or automation opportunities.
Your Profile
Essential skills/knowledge/experience:
- Application Support Fundamentals: ability to grasp functionality workflow, dependencies and backend application infrastructure.
- Basic Infrastructure Knowledge: Familiarity with servers, navigating system interfaces, checking service statuses, reviewing logs, monitoring performance, and performing simple troubleshooting.
- Database Basics: Ability to check DB connectivity, run simple queries, and escalate issues appropriately.
- Storage Awareness: Understanding of disk space monitoring and log file management.
- Operating Systems: Basic knowledge of Windows/Linux environments for application hosting.
- ITSM Tools: Experience with ticketing systems.
- Remote Support Tools: Ability to use remote desktop and diagnostic tools effectively.
Soft Skills
- Communication: Clear and professional interaction with users and technical teams.
- Problem-Solving: Analytical thinking to diagnose and resolve issues quickly.
- Customer Service Orientation: Empathy and responsiveness in a healthcare-critical environment.
Desirable skills/knowledge/experience:
- Degree or certification in IT or a related discipline (preferred).
- ITIL certification.
- Knowledge of HL7 or DICOM standards.
- Background in Cardiology or Radiology environments.
- B2 or higher fluency in both German and English.
*On call/shift pattern applicable
Application Support German in Coventry employer: Coyle Consulting
Join a leading healthcare technology company that prioritises making a meaningful impact on patient care through innovative solutions. Our collaborative work culture fosters continuous improvement and professional growth, providing you with the opportunity to develop your skills in a dynamic environment. With a diverse team dedicated to exceptional customer experiences, you'll find a rewarding career path in a sector that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support German in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare IT sector, especially those who work with application support. Attend industry events or webinars, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your troubleshooting abilities and experience with ITSM tools. Share specific examples of how you've resolved issues in the past—this will make you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your interest in the role and why you’d be a perfect fit.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your enthusiasm. Plus, it gives you a better chance to showcase your skills and experience tailored to the roles we have available.
We think you need these skills to ace Application Support German in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your application support experience, especially in healthcare, and don’t forget to mention your German language proficiency!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit for our team. Keep it concise but engaging!
Showcase Your Technical Skills:Be specific about your technical abilities in your application. Mention any experience with ITSM tools, troubleshooting, and database management. We want to see how you can contribute to our mission-critical environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Coyle Consulting
✨Brush Up on Your Technical Skills
Make sure you’re familiar with the key technical skills mentioned in the job description, like application support fundamentals and basic infrastructure knowledge. Practise troubleshooting common issues and be ready to discuss your experience with ITSM tools and database basics.
✨Showcase Your Language Proficiency
Since fluency in German and English is essential, prepare to demonstrate your language skills during the interview. You might be asked to explain technical concepts or troubleshoot scenarios in both languages, so practice speaking about your experiences in a clear and professional manner.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples from your past experiences where you successfully diagnosed and resolved application issues, especially in a healthcare context. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Collaboration and Communication
This role requires working closely with cross-functional teams, so highlight your teamwork and communication skills. Be ready to discuss how you’ve collaborated with others in previous roles, particularly in high-pressure environments, and how you ensure clear communication with both technical and non-technical stakeholders.
