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- Tasks: Be the first line of defence for application support in a dynamic fintech environment.
- Company: Join a profitable fintech expanding its UK and EU operations.
- Benefits: Competitive salary, founding team member status, and real ownership over your work.
- Other info: Work remotely, tackle exciting challenges, and enjoy a culture of decision-making.
- Why this job: Make a significant impact in a growing company with a loyal customer base.
- Qualifications: 5 years in support engineering or technical operations, ideally in fintech.
The predicted salary is between 60000 - 75000 £ per year.
A profitable, lean fintech is hiring its first UK Support Engineer. The business is well established in Australia, has a loyal customer base, and is now building out its UK and EU operations. You'd be one of a small handful of UK team members, setting the tone for application support across the region.
The gig: You'll be the first line of defence when things wobble. AWS infrastructure, payments providers, open banking, debit card integrations. Triage, debug, fix, document, and feed learnings back into observability so the same fire doesn't start twice. This is a solo seat during UK hours, so you'll need to make calls without a safety net. Expect occasional out of hours work when something serious breaks.
Tech you'll touch: AWS (Lambda, DynamoDB, SQS, API Gateway), TypeScript, Python, Bash. Some patching, some scripting, the odd SRE task. AWS CDK or CloudFormation a bonus.
You'll be a fit if you have around 5 years in support engineering, technical operations, or infrastructure, ideally inside fintech, payments, or another high trust data environment. Customer facing applications under heavy load is the sweet spot. You can read code, not just logs. You find signal in noise. You communicate clearly with engineers and business stakeholders. You don't need hand holding, because there won't be much on offer.
The offer: £60k–£75k (outside London), founding UK team member status, real ownership over a critical function, and a profitable business that isn't burning runway. Decisions get made by the people doing the work.
Interested? Apply now!
Support Engineer in Worcester employer: Cox Purtell Staffing Services
Contact Detail:
Cox Purtell Staffing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Worcester
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work with AWS or support engineering. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with AWS, TypeScript, or Python, make sure to highlight that in conversations. Share examples of how you've triaged issues or improved processes in past roles.
✨Tip Number 3
Be ready for the unexpected! Since this role involves being the first line of defence, prepare for scenario-based questions in interviews. Think about how you’d handle specific technical challenges or customer issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Support Engineer in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Engineer role. Highlight your experience with AWS, payments providers, and any relevant fintech background. We want to see how your skills match what we're looking for!
Showcase Problem-Solving Skills: In your application, give examples of how you've triaged and resolved issues in the past. We love seeing candidates who can demonstrate their ability to think on their feet and tackle challenges head-on.
Be Clear and Concise: When writing your cover letter or application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of that in the role!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as we build our UK team.
How to prepare for a job interview at Cox Purtell Staffing Services
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like AWS, TypeScript, and Python. Brush up on your knowledge of AWS services like Lambda and DynamoDB, as you'll likely be asked to demonstrate your understanding during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've triaged and resolved issues in a high-pressure environment. Highlight your ability to debug and document solutions, as this will show that you can handle the solo nature of the role effectively.
✨Communicate Clearly and Confidently
Since you’ll be the first line of defence, practice explaining complex technical concepts in simple terms. This will help you convey your ideas clearly to both engineers and business stakeholders, which is crucial for this position.
✨Demonstrate Ownership and Initiative
Emphasise your experience in taking ownership of critical functions and making decisions independently. Share instances where you’ve proactively improved processes or learned from past incidents to prevent future issues, aligning with the company’s lean approach.