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- Tasks: Be the first line of defence in application support and troubleshoot issues.
- Company: A profitable fintech expanding its UK and EU operations.
- Benefits: Competitive salary, founding team member status, and real ownership.
- Other info: Work remotely and enjoy decision-making autonomy in a dynamic environment.
- Why this job: Join a lean team and make a significant impact in a growing fintech.
- Qualifications: 5 years in support engineering with strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
A profitable, lean fintech is hiring its first UK Support Engineer. The business is well established in Australia, has a loyal customer base, and is now building out its UK and EU operations. You'd be one of a small handful of UK team members, setting the tone for application support across the region.
The gig: You'll be the first line of defence when things wobble. AWS infrastructure, payments providers, open banking, debit card integrations. Triage, debug, fix, document, and feed learnings back into observability so the same fire doesn't start twice. This is a solo seat during UK hours, so you'll need to make calls without a safety net. Expect occasional out of hours work when something serious breaks.
Tech you'll touch: AWS (Lambda, DynamoDB, SQS, API Gateway), TypeScript, Python, Bash. Some patching, some scripting, the odd SRE task. AWS CDK or CloudFormation a bonus.
You’ll be a fit if you have around 5 years in support engineering, technical operations, or infrastructure, ideally inside fintech, payments, or another high trust data environment. Customer facing applications under heavy load is the sweet spot. You can read code, not just logs. You find signal in noise. You communicate clearly with engineers and business stakeholders. You don’t need hand holding, because there won’t be much on offer.
The offer: £60k–£75k (outside London), founding UK team member status, real ownership over a critical function, and a profitable business that isn’t burning runway. Decisions get made by the people doing the work.
Interested? Apply now!
Support Engineer employer: Cox Purtell Staffing Services
Contact Detail:
Cox Purtell Staffing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work with AWS or support engineering. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with AWS, TypeScript, or Python, make sure to highlight that in conversations. Share examples of how you've triaged issues or improved processes in past roles.
✨Tip Number 3
Be ready for the unexpected! Since this role involves being the first line of defence, prepare for scenarios where you might need to think on your feet. Practise explaining complex tech issues in simple terms – it’ll impress both engineers and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Show Your Passion for Support Engineering: When writing your application, let us see your enthusiasm for support engineering. Share specific examples of how you've tackled challenges in the past, especially in fintech or similar environments. We want to know what drives you!
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the role. Highlight your experience with AWS, TypeScript, and Python, and mention any relevant projects. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, showing us you can communicate effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of your application. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Cox Purtell Staffing Services
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like AWS, TypeScript, and Python. Brush up on your knowledge of AWS services like Lambda and DynamoDB, as you'll likely be asked to demonstrate your understanding during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've triaged, debugged, or fixed issues in a high-pressure environment. Highlight how you documented your learnings and improved processes to prevent future problems—this will show your proactive approach.
✨Communicate Clearly and Confidently
Since you’ll be the first line of defence, it’s crucial to communicate effectively with both technical teams and business stakeholders. Practice explaining complex technical concepts in simple terms, as this will demonstrate your ability to bridge the gap between tech and business.
✨Embrace the Solo Seat Mindset
As this role involves working independently, convey your comfort with making decisions without a safety net. Share experiences where you’ve successfully managed responsibilities solo, and express your enthusiasm for taking ownership of critical functions within the team.