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For Companies At a Glance
- Tasks: Be the first line of defence for application support in a dynamic fintech environment.
- Company: Join a profitable fintech expanding its UK and EU operations.
- Benefits: Competitive salary, founding team member status, and real ownership over your work.
- Other info: Work independently, tackle challenges head-on, and enjoy career growth opportunities.
- Why this job: Make a significant impact in a growing company with innovative technology.
- Qualifications: 5 years in support engineering or technical operations, ideally in fintech.
The predicted salary is between 60000 - 75000 £ per year.
A profitable, lean fintech is hiring its first UK Support Engineer. The business is well established in Australia, has a loyal customer base, and is now building out its UK and EU operations. You'd be one of a small handful of UK team members, setting the tone for application support across the region.
The gig
You'll be the first line of defence when things wobble. AWS infrastructure, payments providers, open banking, debit card integrations. Triage, debug, fix, document, and feed learnings back into observability so the same fire doesn't start twice. This is a solo seat during UK hours, so you'll need to make calls without a safety net. Expect occasional out of hours work when something serious breaks.
Tech you'll touch
- AWS (Lambda, DynamoDB, SQS, API Gateway)
- TypeScript
- Python
- Bash
Some patching, some scripting, the odd SRE task. AWS CDK or CloudFormation a bonus.
You'll be a fit if you have
- Around 5 years in support engineering, technical operations, or infrastructure, ideally inside fintech, payments, or another high trust data environment.
- Customer facing applications under heavy load is the sweet spot.
- You can read code, not just logs.
- You find signal in noise.
- You communicate clearly with engineers and business stakeholders.
- You don't need hand holding, because there won't be much on offer.
The offer
£60k–£75k (outside London), founding UK team member status, real ownership over a critical function, and a profitable business that isn't burning runway. Decisions get made by the people doing the work.
Interested? Apply now!
Support Engineer in Cardiff employer: Cox Purtell Staffing Services
Contact Detail:
Cox Purtell Staffing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the technical side! Brush up on AWS, TypeScript, and Python. Be ready to discuss how you've tackled similar challenges in the past. Show them you can handle the heat when things get tough!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Support Engineer in Cardiff
Some tips for your application 🫡
Show Your Passion for Fintech: When you're writing your application, let your enthusiasm for fintech shine through! We want to see that you understand the industry and are excited about being part of a growing team. Share any relevant experiences or projects that highlight your interest.
Tailor Your Application: Make sure to customise your application to fit the Support Engineer role. Highlight your experience with AWS, payments providers, and any other tech mentioned in the job description. We love seeing how your skills align with what we need!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon unless it's necessary, and make sure your key skills and experiences stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Cox Purtell Staffing Services
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like AWS, TypeScript, and Python. Brush up on your knowledge of AWS services like Lambda and DynamoDB, as you'll likely be asked to demonstrate your understanding during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've triaged and resolved issues in a high-pressure environment. Highlight your ability to debug and document solutions, as this will show that you can handle the solo responsibilities of the role.
✨Communicate Clearly and Confidently
Since you’ll be the first line of defence, practice articulating complex technical concepts in simple terms. This will help you connect with both engineers and business stakeholders, showcasing your communication skills which are crucial for this role.
✨Demonstrate Ownership and Initiative
Emphasise your experience in taking ownership of critical functions in previous roles. Share instances where you’ve proactively improved processes or learned new skills, as this aligns perfectly with the company’s culture of real ownership and decision-making.