At a Glance
- Tasks: Assist customers with vehicle parts inquiries and drive online parts sales.
- Company: Leading motor dealership in Morecambe with a growing Parts Department.
- Benefits: Competitive salary, overtime, company car scheme, and 23 days holiday plus bank holidays.
- Other info: Full-time role with training provided and opportunities for career growth.
- Why this job: Join a dynamic team and enhance your customer service skills in the automotive industry.
- Qualifications: Experience in a vehicle parts department and good mechanical awareness.
The predicted salary is between 24000 - 36000 £ per year.
An excellent opportunity for a Parts Advisor to join a leading motor dealership based in Morecambe has arisen. We have an exciting opportunity for a Parts Advisor to join our growing Parts Department. The successful candidate will be able to demonstrate an in-depth knowledge of vehicle parts and the ability to communicate with customers effectively by e-mail and over the telephone.
As part of this role, you will be responsible for not only aiding and driving our online parts business whilst providing our customers with the very best service but also aiding our in-dealership parts teams. Whether that is providing fantastic face-to-face service to our customers or responding to telephone and email customer queries through to ensuring our parts are in the right place at the right time.
Desired Skills & Experience:
- Have previous experience within a vehicle Parts department.
- Knowledge of Kerridge DMS would be an advantage.
- You will have good mechanical awareness or understanding of cars and parts.
- We are looking for candidates with a passion for delivering the highest levels of customer service and the personality to develop and maintain long-term customer relationships.
- You will work together with colleagues to support the achievement of increased profit and sales.
Main Duties:
- To handle customers' enquiries swiftly, courteously, and efficiently.
- To record all items supplied to customers.
- To maintain a high level of customer satisfaction, paying attention to manufacturers' guidelines and Group CSI.
- To observe all health and safety regulations and COSHH regulations, as well as all company agreed policies in line with the code of practice.
The applicant must have a full clean driving licence.
About the role:
- Full time, permanent, 40 hours per week.
- Overtime Available.
- Uniform and training provided.
- Company pension (after 12-week probation).
- Company car scheme available if you fit criteria (after 6 months).
- Competitive bonus scheme available after successful probation period.
- Your hard work will be rewarded with 23 days annual holiday plus bank holidays, increasing every 5 years of service by 1 day.
- Monthly company incentives and rewards.
Apply online. Please fill out the form below...
Parts Advisor in Morecambe employer: Cox Motor Group
Cox Motor Group is an exceptional employer located in Kendal, offering a supportive and family-oriented work culture that prioritises employee growth and development. As a Vehicle Technician & MOT Tester, you will benefit from competitive salaries, comprehensive training opportunities, and a clear path to advancement, including the chance to specialise in Master Tech and Electric Vehicles. Join us to be part of a dedicated team that values high-quality service and fosters a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Morecambe
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cox Motor Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cox Motor Group!
We think you need these skills to ace Parts Advisor in Morecambe
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cox Motor Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cox Motor Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cox Motor Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cox Motor Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
