At a Glance
- Tasks: Be the first point of contact for customers and ensure top-notch service.
- Company: Join a leading family-owned dealership group in the North West.
- Benefits: Competitive salary, monthly bonuses, 23 days holiday, and car benefits.
- Other info: Enjoy a friendly atmosphere and recognition for your hard work.
- Why this job: Grow your career in a fast-paced, customer-focused environment with endless opportunities.
- Qualifications: Experience in customer service and a full clean driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
Hours: 42.5 hours per week, Monday – Friday, alternative Saturdays
Location: Lancaster Dealership, Lancaster Volkswagen
An excellent opportunity for an experienced Service Advisor with the drive and enthusiasm to push the business forward. Working in a small but friendly and passionate team, you will have the opportunity to develop your skills and learn more about the group. This is your opportunity to join one of the largest family-owned dealership groups in the North West, with a sustained and energetic programme of growth. Our culture is entrepreneurial and fast-paced, and our vision is simply to have our customers at the heart of all we do. As a company whose culture is to promote from within, your opportunities are endless.
Main Purpose of Job: To maximise service department profitability through the use of professional sales techniques, maximising customer awareness of all available workshop services. To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times.
Service Advisor Job Role:
- You will be the first contact for the customer as they enter the dealership.
- Explain the repair process and then book the customers' vehicles in.
- You must be able to effectively sell products and services as well as making customer bookings.
- Communicate with the workshop technicians and customers to ascertain the level of work required and gain authorisation.
- Make the customers' experience as enjoyable as possible, whilst providing the very highest level of customer service.
- Raise job cards and provide customer estimates, according to company policy on schedules and pricing.
- Calculate charges for all parts, labour, and service repairs, ensuring the accuracy of the charging structure.
- Meet all deadlines as set by Line Manager and company procedures.
- Adhere to all Health & Safety, environmental, and Company policies and procedures.
- Ensure accurate documentation for warranty work in line with requirements and dealership policy.
- Ensure jobs in progress are monitored, and report problems to Line Manager.
Full Clean Driving Licence is essential.
What you get in return:
- Salary is dependent on experience.
- Monthly performance-based bonus.
- 23 days holiday plus bank holidays, increasing every 5 continuous years of service.
- Friendly atmosphere.
- Uniform provided.
- Car Benefit Scheme available after 6 months and meets criteria.
- Employee of the month reward scheme.
- Monthly Employee Competitions.
- Length of Service recognition events.
Note: Upon offer of employment, we reserve the right to request a Criminal Records Bureau Disclosure at Standard level, which will include details of cautions, reprimands or final warnings as well as convictions. Please provide details in the message field of any convictions which are not spent under the terms of the Rehabilitation of Offenders Act 1974.
Service Advisor in Lancaster employer: Cox Motor Group
Cox Motor Group is an exceptional employer located in Kendal, offering a supportive and family-oriented work culture that prioritises employee growth and development. As a Vehicle Technician & MOT Tester, you will benefit from competitive salaries, comprehensive training opportunities, and a clear path to advancement, including the chance to specialise in Master Tech and Electric Vehicles. Join us to be part of a dedicated team that values high-quality service and fosters a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Lancaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cox Motor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cox Motor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Lancaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cox Motor Group:Your cover letter is your chance to shine! Tell us why you want to work at Cox Motor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cox Motor Group!
How to prepare for a job interview at Cox Motor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
