At a Glance
- Tasks: Support ERP and CRM systems, troubleshoot issues, and assist with technical support.
- Company: Cox London, a creative hub for unique lighting and furniture design.
- Benefits: 31 days holiday, paid birthday off, gym membership, and training opportunities.
- Other info: Great career growth potential in a supportive, collaborative atmosphere.
- Why this job: Join a dynamic team and enhance your IT skills in a creative environment.
- Qualifications: Experience with ERP/CRM systems and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Cox London are designers and makers of unique functional art in the form of lighting installations and furniture. At Cox London we design and fabricate individual pieces and limited‑edition collections for interior decorators, collectors and private clients. By nurturing, inspiring and enriching our relationships with our artisans & craftspeople, our clients, the communities we support and our partners, our vision is to help shape remarkable interior beauty.
This is a full‑time, on‑site role for an IT Assistant specialising in ERP and CRM support, based in London. The IT Assistant will provide technical support to employees and play a crucial role in supporting and maintaining the company's ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems. This role involves troubleshooting ERP and CRM issues, assisting with system upgrades, and ensuring the integration and smooth operation of these systems with other IT infrastructure.
Key Responsibilities include:
- ERP and CRM Support
- Provide first‑level support for ERP and CRM systems, including troubleshooting issues and assisting users.
- Assist with system configuration, customization, and upgrades.
- Ensure data integrity and accuracy within the ERP and CRM systems.
- Collaborate with vendors and consultants for advanced support and system enhancements.
- Technical Support
- Provide first‑level support for hardware and software issues not limited to ERP and CRM.
- Assist employees with troubleshooting technical problems.
- Install, configure, and update software applications including ERP and CRM modules.
- Network Maintenance
- Assist with the setup and maintenance of local area networks (LANs) and Wi‑Fi networks.
- Monitor network performance and troubleshoot connectivity issues.
- Ensure network security and compliance with company policies.
- Hardware and Software Management
- Maintain and inventory IT hardware, including computers, printers, and peripherals.
- Assist with the setup and deployment of new hardware.
- Install and update operating systems and software applications, with a focus on ERP and CRM systems.
- Data Backup and Recovery
- Perform regular data backups for ERP and CRM systems and ensure data integrity.
- Assist with data recovery efforts in case of system failures.
- Security
- Implement and maintain IT security measures, including antivirus software and firewalls.
- Ensure security protocols are in place for ERP and CRM systems.
- Monitor for security breaches and take corrective actions as needed.
- Documentation
- Document IT procedures, configurations, and troubleshooting steps.
- Maintain an up‑to‑date inventory of IT assets, including ERP and CRM licenses and modules.
Required Technical Skills & Experience
- Proficiency in ERP and CRM systems, such as SAP, Salesforce, Microsoft Dynamics 365, etc.
- Strong understanding of ERP and CRM modules, configurations, and customisations.
- Knowledge of Windows and Mac operating systems.
- Familiarity with hardware troubleshooting and repair.
Skills and Behaviours
- Strong communication, presentation and interpersonal skills, with fluent spoken and written English.
- Analytical and detail‑oriented problem solver with excellent time‑management skills—you consistently meet deadlines.
- Able to work independently as well as collaboratively within a supportive team environment.
- Customer‑service focused, with a flexible, positive, can‑do attitude.
- Demonstrates discretion, professionalism and a calm, kind, diligent manner—aligned with a values‑led approach.
- Shows passion, imagination and commitment to the mission; thrives in fast‑paced, busy environments and is not afraid of hard work.
- Proficient in Autodesk Product Design & Manufacturing Collection (including Inventor Professional and AutoCAD) and Adobe Creative Suite (InDesign, Photoshop, Illustrator).
- Comfortable working on‑site with regular liaison across multiple departments, including fabrication.
Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, or related field is preferred.
- Relevant certifications in ERP and CRM systems may be considered in lieu of a degree.
- Previous experience in IT support with a focus on ERP and CRM systems.
- Experience in a manufacturing or design environment is a plus.
Benefits
- 31 days holiday (incl. Bank holidays)
- Paid Birthday Day off
- Bonus holiday after 1 year service
- Company Sick Pay
- Pension
- Cycle to Work Scheme
- Employee Assistance Programme
- Subsidised Gym Membership
- Employee Referral Scheme
- Employee Appreciation Programme
- Training and Development opportunities and many more
IT Assistant (ERP/CRM support) in London employer: Cox London
Cox London is an exceptional employer that fosters a creative and collaborative work environment, where employees are encouraged to grow and develop their skills in the vibrant heart of London. With a strong commitment to employee well-being, the company offers generous benefits such as 31 days of holiday, a paid birthday day off, and opportunities for professional development, making it an ideal place for those seeking meaningful and rewarding employment in the design and manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Assistant (ERP/CRM support) in London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to IT and ERP/CRM systems. The more people you know, the better your chances of landing that dream job at Cox London.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in ERP and CRM systems. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Don’t be shy about reaching out! If you see a job at Cox London that excites you, drop them a message on LinkedIn or through their website. A little initiative goes a long way!
✨Tip Number 4
Prepare for the interview by brushing up on common technical questions related to ERP and CRM systems. Practice explaining your past experiences clearly and confidently—this will help you shine during the interview process.
We think you need these skills to ace IT Assistant (ERP/CRM support) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ERP and CRM systems. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our mission at Cox London. Keep it engaging and personal!
Show Off Your Technical Skills:Be specific about your technical skills in your application. Mention any relevant software or systems you’ve worked with, especially if they relate to ERP and CRM. We love detail-oriented candidates!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cox London
✨Know Your ERP and CRM Systems
Make sure you brush up on the specific ERP and CRM systems mentioned in the job description, like SAP or Salesforce. Be ready to discuss your experience with these systems and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical problems before. Think about times when you had to troubleshoot hardware or software issues, especially related to ERP and CRM systems, and be ready to share those stories.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to explain a complex issue to someone who isn't tech-savvy, so clarity is crucial.
✨Demonstrate Your Team Spirit
Cox London values collaboration, so be prepared to talk about how you've worked effectively in a team. Share experiences where you supported colleagues or collaborated on projects, highlighting your positive attitude and flexibility.
