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- Tasks: Provide IT support for ERP and CRM systems while assisting with technical issues.
- Company: Cox Workshops Ltd, a creative hub for unique lighting and furniture design.
- Benefits: 31 days holiday, paid birthday off, subsidised gym membership, and training opportunities.
- Why this job: Join a dynamic team where art meets technology and make a real impact.
- Qualifications: Experience in IT support, especially with ERP and CRM systems, is preferred.
- Other info: Perfect for those passionate about art and design in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Cox London are designers and makers of unique functional art in the form of lighting installations and furniture. At Cox London we design and fabricate individual pieces and limited-edition collections for interior decorators, collectors and private clients. By nurturing, inspiring and enriching our relationships with our artisans & craftspeople, our clients, the communities we support and our partners, our vision is to help shape remarkable interior beauty.
The IT Assistant will provide technical support to employees and play a crucial role in supporting and maintaining the company's ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems. This role involves troubleshooting ERP and CRM issues, assisting with system upgrades, and ensuring the integration and smooth operation of these systems with other IT infrastructure. Reporting to the Design and Estimation Manager, you will be expected to efficiently design and draw the company’s sculptural pieces of art to the required brand standards, maintaining excellent quality and communication for right-first-time manufacturing in our extensive fabrication workshops.
Key Responsibilities:
- ERP and CRM Support: Provide first-level support for ERP and CRM systems, including troubleshooting issues and assisting users. Assist with system configuration, customisation, and upgrades. Ensure data integrity and accuracy within the ERP and CRM systems. Collaborate with vendors and consultants for advanced support and system enhancements.
- Technical Support: Provide first-level support for hardware and software issues, not limited to ERP and CRM. Assist employees with troubleshooting technical problems. Install, configure, and update software applications, including ERP and CRM modules.
- Network Maintenance: Assist with the setup and maintenance of local area networks (LANs) and Wi-Fi networks. Monitor network and troubleshoot connectivity issues. Ensure network security and compliance with company policies.
- Hardware and Software Management: Maintain and inventory IT hardware, including computers, printers, and peripherals. Assist with the setup and deployment of new hardware. Install and update operating systems and software applications, with a focus on ERP and CRM systems.
- Data Backup and Recovery: Perform regular data backups for ERP and CRM systems and ensure data integrity. Assist with data recovery efforts in case of system failures.
- Security: Implement and maintain IT security measures, including antivirus software and firewalls. Ensure security protocols are in place for ERP and CRM systems. Monitor for security breaches and take corrective actions as needed.
- Documentation: Document IT procedures, configurations, and troubleshooting steps. Maintain an up-to-date inventory of IT assets, including ERP and CRM licenses and modules.
Required Skills & Experience (desirable)
- Technical Skills: Proficiency in ERP and CRM systems, such as SAP, Salesforce, Microsoft Dynamics 365, etc. Strong understanding of ERP and CRM modules, configurations, and customisations. Knowledge of Windows and Mac operating systems. Familiarity with hardware troubleshooting and repair.
- Soft Skills: Strong communication and interpersonal skills. Ability to work independently and as part of a team. Problem-solving skills and attention to detail. Customer service-oriented approach.
- Skills & Behaviours: Analytical, problem solver and a great time manager - you meet deadlines without fail. Fluent spoken and written English, with excellent communication and presentation skills. Flexible and a can-do positive attitude - you’re happy to work independently within a supportive team environment. An understanding of the importance of discretion. Smart, calm, kind, professional and diligent - we are a values-led business. Demonstrate passion, imagination and a belief in our mission - you are not afraid of hard work, busy environments and a fast pace. Autodesk Product Design & Manufacturing Collection, including: Inventor Professional and Auto CAD; Adobe Creative Suite: InDesign, Photoshop, Illustrator. Keen to work on-site - the role requires regular liaison with many departments and colleagues in fabrication.
Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, or related field is preferred. Relevant certifications in ERP and CRM systems may be considered in lieu of a degree.
- Experience: Minimum of 1-2 years of experience in IT support with a focus on ERP and CRM systems. Experience in a manufacturing or design environment is a plus.
31 days holiday (incl. Bank holidays), Paid Birthday Day off, Bonus holiday after 1 year of service, Company Sick Pay, Pension, Subsidised Gym Membership, Cycle to Work Scheme, Employee Assistance Programme, Employee Referral Scheme, Employee Appreciation Programme, Regular Socials, Training and Development opportunities and many more.
If you have a love of art and design history and a desire to work in a professional and creative environment then we would very much like to hear from you.
IT Assistant with ERP and CRM Support employer: Cox London
Contact Detail:
Cox London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant with ERP and CRM Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with ERP and CRM systems, make sure to highlight that in conversations. Bring examples of how you've solved problems or improved processes in previous roles to showcase your expertise.
✨Tip Number 3
Prepare for interviews by researching Cox Workshops Ltd. Understand their products and values, and think about how your skills can contribute to their mission. Tailor your responses to show you’re not just a fit for the role, but for the company culture too.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Cox London. Let’s get you that IT Assistant role!
We think you need these skills to ace IT Assistant with ERP and CRM Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Assistant role. Highlight your experience with ERP and CRM systems, and don’t forget to mention any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for art and design, and explain why you’re excited about the opportunity at Cox Workshops. Let us know how your skills align with our mission.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with creative solutions, especially when it comes to ERP and CRM support.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cox London
✨Know Your ERP and CRM Systems
Make sure you brush up on the specific ERP and CRM systems mentioned in the job description, like SAP or Salesforce. Be ready to discuss your experience with these systems and how you've tackled issues in the past.
✨Showcase Your Technical Skills
Prepare to demonstrate your technical skills, especially in troubleshooting hardware and software issues. Think of examples where you've successfully resolved problems, as this will show your practical knowledge and problem-solving abilities.
✨Communicate Clearly
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical colleague, so clarity is crucial!
✨Emphasise Your Team Spirit
Cox Workshops Ltd values collaboration, so be ready to share experiences where you've worked effectively in a team. Highlight your ability to support others and contribute positively to a group dynamic.
