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- Tasks: Provide IT support for ERP and CRM systems, troubleshoot issues, and assist with upgrades.
- Company: Cox London, a creative hub for unique lighting and furniture design.
- Benefits: 31 days holiday, paid birthday off, bonus holiday, and gym membership.
- Why this job: Join a dynamic team and enhance your tech skills in a creative environment.
- Qualifications: Experience in IT support, especially with ERP and CRM systems.
- Other info: Great opportunities for training and career development in a supportive atmosphere.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Cox London are designers and makers of unique functional art in the form of lighting installations and furniture. At Cox London we design and fabricate individual pieces and limited‑edition collections for interior decorators, collectors and private clients. By nurturing, inspiring and enriching our relationships with our artisans & craftspeople, our clients, the communities we support and our partners, our vision is to help shape remarkable interior beauty.
This is a full‑time, on‑site role for an IT Assistant specialising in ERP and CRM support, based in London. The IT Assistant will provide technical support to employees and play a crucial role in supporting and maintaining the company's ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems. This role involves troubleshooting ERP and CRM issues, assisting with system upgrades, and ensuring the integration and smooth operation of these systems with other IT infrastructure.
Key Responsibilities include:
- ERP and CRM Support
- Provide first‑level support for ERP and CRM systems, including troubleshooting issues and assisting users.
- Assist with system configuration, customization, and upgrades.
- Ensure data integrity and accuracy within the ERP and CRM systems.
- Collaborate with vendors and consultants for advanced support and system enhancements.
- Technical Support
- Provide first‑level support for hardware and software issues not limited to ERP and CRM.
- Assist employees with troubleshooting technical problems.
- Install, configure, and update software applications including ERP and CRM modules.
- Network Maintenance
- Assist with the setup and maintenance of local area networks (LANs) and Wi‑Fi networks.
- Monitor network performance and troubleshoot connectivity issues.
- Ensure network security and compliance with company policies.
- Hardware and Software Management
- Maintain and inventory IT hardware, including computers, printers, and peripherals.
- Assist with the setup and deployment of new hardware.
- Install and update operating systems and software applications, with a focus on ERP and CRM systems.
- Data Backup and Recovery
- Perform regular data backups for ERP and CRM systems and ensure data integrity.
- Assist with data recovery efforts in case of system failures.
- Security
- Implement and maintain IT security measures, including antivirus software and firewalls.
- Ensure security protocols are in place for ERP and CRM systems.
- Monitor for security breaches and take corrective actions as needed.
- Documentation
- Document IT procedures, configurations, and troubleshooting steps.
- Maintain an up‑to‑date inventory of IT assets, including ERP and CRM licenses and modules.
Required Technical Skills & Experience
- Proficiency in ERP and CRM systems, such as SAP, Salesforce, Microsoft Dynamics 365, etc.
- Strong understanding of ERP and CRM modules, configurations, and customisations.
- Knowledge of Windows and Mac operating systems.
- Familiarity with hardware troubleshooting and repair.
Skills and Behaviours
- Strong communication, presentation and interpersonal skills, with fluent spoken and written English.
- Analytical and detail‑oriented problem solver with excellent time‑management skills—you consistently meet deadlines.
- Able to work independently as well as collaboratively within a supportive team environment.
- Customer‑service focused, with a flexible, positive, can‑do attitude.
- Demonstrates discretion, professionalism and a calm, kind, diligent manner—aligned with a values‑led approach.
- Shows passion, imagination and commitment to the mission; thrives in fast‑paced, busy environments and is not afraid of hard work.
- Proficient in Autodesk Product Design & Manufacturing Collection (including Inventor Professional and AutoCAD) and Adobe Creative Suite (InDesign, Photoshop, Illustrator).
- Comfortable working on‑site with regular liaison across multiple departments, including fabrication.
Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, or related field is preferred.
- Relevant certifications in ERP and CRM systems may be considered in lieu of a degree.
- Previous experience in IT support with a focus on ERP and CRM systems.
- Experience in a manufacturing or design environment is a plus.
Benefits
- 31 days holiday (incl. Bank holidays)
- Paid Birthday Day off
- Bonus holiday after 1 year service
- Company Sick Pay
- Pension
- Cycle to Work Scheme
- Employee Assistance Programme
- Subsidised Gym Membership
- Employee Referral Scheme
- Employee Appreciation Programme
- Training and Development opportunities and many more
IT Assistant (ERP/CRM support) employer: Cox London
Contact Detail:
Cox London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant (ERP/CRM support)
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even casual meet-ups. The more people you know in the IT and design world, the better your chances of landing that IT Assistant role at Cox London.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ERP and CRM projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Don’t be shy about reaching out! If you see a job opening at Cox London, drop them a message on LinkedIn or through their website. A friendly nudge can go a long way in getting noticed.
✨Tip Number 4
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific ERP and CRM systems you've worked with, and think of examples where you solved problems effectively. Confidence is key!
We think you need these skills to ace IT Assistant (ERP/CRM support)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Assistant role. Highlight your experience with ERP and CRM systems, and don’t forget to mention any relevant technical skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at Cox London. Let us know what excites you about working in a creative environment.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love a good problem-solver, so share those stories that showcase your analytical skills and customer service focus!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Cox London
✨Know Your ERP and CRM Systems
Make sure you brush up on the specific ERP and CRM systems mentioned in the job description, like SAP or Salesforce. Be ready to discuss your experience with these systems and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical problems before. Think about times when you had to troubleshoot hardware or software issues, especially related to ERP and CRM systems, and be ready to share those stories.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical colleague with an issue, so clarity is crucial.
✨Demonstrate Your Team Spirit
Cox London values collaboration, so think of examples where you've worked well in a team. Highlight your ability to support others and contribute positively to a team environment, especially in fast-paced situations.
