At a Glance
- Tasks: Build relationships with automotive dealers and support their success in our innovative marketplace.
- Company: Join a dynamic international automotive tech marketplace in Lisbon/Loures.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Collaborate with a multicultural team and contribute to improving customer satisfaction.
- Why this job: Kick-start your career in customer success while making a real impact.
- Qualifications: Fluent in French and English, with experience in customer-facing roles.
The predicted salary is between 38250 - 46750 £ per year.
Kick-start your career in an international automotive tech marketplace! Are you passionate about building relationships, helping customers succeed, and working in a fast-paced environment? Do you enjoy speaking with people, finding solutions, and driving business growth? If so, this could be the perfect next step for you.
We're looking for a Customer Success Agent to join our growing team in Lisbon / Loures. In this role, you'll work directly with automotive dealers across the French speaking market, helping them discover, buy and sell vehicles through our innovative marketplace. You'll become a trusted partner to our customers, supporting them from onboarding through to becoming active, loyal buyers.
What You'll Do
- Build relationships with automotive dealers and become their trusted point of contact
- Identify and engage potential new customers through outbound calls, referrals, and campaigns
- Guide new customers through the onboarding process and help them get started successfully
- Support customers on their journey to their first purchase and encourage ongoing platform activity
- Understand customer needs and recommend relevant vehicle buying opportunities
- Monitor customer activity and proactively reach out to increase engagement and retention
- Collaborate with teams across Marketing, Customer Service, Logistics, Claims, and Sales Operations
- Keep customer information up to date in our CRM system
- Contribute ideas to improve customer satisfaction and marketplace performance
What We're Looking For
This role is ideal for someone with first professional experience who wants to develop a career in Customer Success, Account Management, or Sales. You'll be a great fit if you have:
- Native-level French skills and Business-level English (B2/C1)
- 1-3 years of experience in customer service, customer success, account management, retail, hospitality, sales support, recruitment, or another customer-facing role
- Confidence communicating by phone (outbound calling) and email
- A proactive and positive attitude with a strong customer focus
- Strong organizational skills and the ability to manage multiple priorities
- Interest in working with data, customer insights, and digital platforms
- The ability to work independently while collaborating within an international team
Nice to Have
- Experience within automotive, e-commerce, or online marketplaces
- Knowledge of CRM systems such as Salesforce
- Experience working in a multicultural environment
- Familiarity with Power BI or reporting tools
If you're an ambitious early-career professional who enjoys building relationships, solving problems, and delivering excellent customer experiences, we'd love to hear from you. Apply today and help shape the future of digital vehicle remarketing.
Customer Success Agent - Buyer Engagement (French) in Coventry employer: Cox Enterprises Inc
Cox Enterprises Inc offers exciting opportunities for professionals in the technology sector, particularly within its expanding Lisbon Technology Hub. Employees benefit from a collaborative work environment that emphasizes innovation and excellence, with access to cutting-edge technologies and AI-assisted development tools. The company is committed to professional growth, providing mentorship and opportunities to shape the future of digital experiences in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Agent - Buyer Engagement (French) in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cox Enterprises Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cox Enterprises Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Agent - Buyer Engagement (French) in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cox Enterprises Inc:Your cover letter is your chance to shine! Tell us why you want to work at Cox Enterprises Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cox Enterprises Inc!
How to prepare for a job interview at Cox Enterprises Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
