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- Tasks: Support key customers and manage administrative tasks to enhance their experience.
- Company: Join Manheim Auction Services, part of a 120-year legacy in automotive innovation.
- Benefits: Enjoy competitive salary, extra holiday days, and a Well-Being Day off.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: Customer service experience and strong administrative skills are essential.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
The predicted salary is between 22800 - 26800 £ per year.
Bristol
£26,851
37.5 hours a week (Monday – Friday 9:00 – 17:30)
Accelerate your career with a company that leads the way!
Overview
Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide. At Manheim, we believe our differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success. Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.
Why Join Us & What’s In It For You?
- As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme.
- Option to buy additional holiday days
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
- Competitive pension scheme
About The Role
Take ownership of a portfolio of key branch accounts, serving as the primary point of contact and providing dedicated administrative support. This role is critical in ensuring that all administrative tasks are completed accurately, efficiently, and in alignment with business objectives, customer expectations, and service level agreements (SLAs). The ultimate goal is to consistently deliver and enhance a positive customer experience.
What You’ll Be Doing
- Act as the first point of contact for a portfolio of key customers, ensuring all administrative processes are completed to a high standard and within agreed SLAs.
- Handle general customer enquiries efficiently and professionally—whether face-to-face, by phone, or via email—ensuring satisfactory outcomes or escalating when necessary.
- Engage with key customers on sale days to enhance the overall customer experience.
- Collaborate with Account Managers (AMs) and Account Directors (ADs) by providing feedback on administrative processes and customer experiences to support effective customer review meetings.
- Support the provisional bid process by logging bids pre-sale and ensuring appropriate follow-up post-sale.
- Ensure all post-sale documentation is completed accurately and in a timely manner, resolving any queries and providing clear feedback to customers.
- Maintain accurate and up-to-date documentation and AIMS records to support seamless auction operations and account management.
- Assist Auctioneers during sale days, including Simulcast support.
- Build and maintain strong, professional relationships with vendors, acting as a key point of contact to ensure satisfaction and ongoing engagement.
- Provide internal expertise on your portfolio of accounts, contributing to marketing campaigns and related initiatives where relevant.
What We’re Looking For
- Proven experience working within regulated environments, following strict procedures and compliance guidelines
- Strong background in customer-facing roles, with the ability to resolve queries and complaints to mutual satisfaction
- Excellent customer service skills, consistently delivering a positive experience
- Solid administrative abilities, ensuring accuracy and efficiency in all tasks
- High attention to detail and strong data entry accuracy
- Proactive and adaptable, able to use initiative and respond effectively to change
- Collaborative team player, contributing to the successful delivery of sales and events
- Effective time management and organisational skills, with the ability to prioritise workload and meet tight deadlines under pressure
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Vendor Support Coordinator employer: Cox Automotive
Contact Detail:
Cox Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vendor Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but also for the team!
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Vendor Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Vendor Support Coordinator role. Highlight your customer service experience and any administrative skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great fit. Don’t forget to mention your understanding of our values at Manheim!
Showcase Your Attention to Detail: In this role, accuracy is key. Make sure your application is free from typos and errors. This shows us that you take pride in your work and can handle the administrative tasks we need you to manage.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Cox Automotive
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Vendor Support Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as handling customer enquiries and maintaining accurate documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you've successfully resolved queries or complaints. Highlight your ability to deliver a positive customer experience, as this aligns perfectly with what Manheim Auction Services values.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to vendor support. Think about scenarios involving tight deadlines or difficult customers, and prepare your responses. This will showcase your problem-solving skills and adaptability, which are crucial for this position.
✨Emphasise Team Collaboration
The job requires working closely with Account Managers and Auctioneers, so be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to team success in the past, as this will demonstrate that you can work well within their culture of inclusion and teamwork.
