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- Tasks: Inspect vehicles and provide detailed reports for auctions while ensuring quality standards.
- Company: Join Manheim, a leader in the auction business, known for operational excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Be part of a team that values efficiency and customer service while working with cars.
- Qualifications: Basic mechanical knowledge and good communication skills are a plus; training provided.
- Other info: This is a 12-month fixed-term contract with potential for future opportunities.
The predicted salary is between 24000 - 36000 £ per year.
The operations team is a core part of the Auction business, made up of various functions Yard team, Inspections, VCP and Imaging. Team members are responsible for ensuring all processes within their department run efficiently, and support the smooth operation of the day-to-day function. Ensuring sales are delivered successfully and operational and customer service excellences are met at all times.
Scope of Role:
To consistently provide efficient and effective vehicle inspection products and services to Manheim’s customers. All Manheim vehicle inspectors are responsible for consistently achieving quality and quantity outputs in line with our SLA’s and branch targets.
Objectives for Role:
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Accurately inspect cars and commercial vehicles to Manheim Standard Operating Procedure (SOP) and BVRLA fair wear and tear policy to provide accurate and detailed reports for use in the auction process and by customers
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Accurately complete combined Assured and relevant Scheme Inspection in line with predefined process and procedure and quality standards
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Supporting the yard team with on going process and movement of inspected vehicles, to ensure the efficient and effective flow of vehicles around the site
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To take high quality photos of the vehicles, ensuring images and inspection standards are in line with current SOP
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Ensuring that the on site process for key storage is followed to ensure that keys can be tracked and traced
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Interaction with customers as appropriate, to give information regarding inspections as and when required to demonstrate expertise and value of the product and service
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Synchronise and download vehicle information to support inter departmental process in a timely manner
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Prioritise workload and take pro-active steps to ensure achievement of appraisal quality and quantity performance targets
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Carry out amended process for voluntary termination vehicles where relevant
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Consistently meet productivity targets
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Consistently meet quality targets
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Consistently meet SLA targets
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Knowledge of BVRLA fair wear and tear standards
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Able to cope well under pressure and work effectively within a team
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Ability to prioritise workload and work to deadlines
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Basic mechanical knowledge an advantage
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Computer literate – able to use hand held device
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Knowledge of vehicle derivatives
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Good verbal and written communication skills
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Competent knowledge of operating computers
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Good Customer Service skills
Vehicle Inspector (12 months FTC) employer: Cox Automotive
Contact Detail:
Cox Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Inspector (12 months FTC)
✨Tip Number 1
Familiarize yourself with the Manheim Standard Operating Procedure (SOP) and BVRLA fair wear and tear policy. Understanding these standards will not only help you during the inspection process but also demonstrate your commitment to quality and attention to detail.
✨Tip Number 2
Practice your vehicle inspection skills by inspecting different types of vehicles, if possible. This hands-on experience will boost your confidence and prepare you for the variety of inspections you'll encounter in this role.
✨Tip Number 3
Brush up on your customer service skills. Since interaction with customers is part of the job, being able to communicate effectively and provide valuable information will set you apart from other candidates.
✨Tip Number 4
Make sure you're comfortable using technology, especially handheld devices for downloading vehicle information. Being tech-savvy will help you adapt quickly to the tools used in the inspection process.
We think you need these skills to ace Vehicle Inspector (12 months FTC)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Vehicle Inspector position. Understand the key responsibilities and objectives, such as inspecting vehicles according to Manheim's SOP and BVRLA standards.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience related to vehicle inspections, customer service, or working in a fast-paced environment. Mention specific examples that demonstrate your ability to meet quality and productivity targets.
Showcase Your Skills: Clearly outline your skills that align with the job requirements, such as mechanical knowledge, computer literacy, and good communication skills. Provide examples of how you've used these skills in past roles.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's operations and how you can contribute to their success. Mention your ability to work under pressure and prioritize tasks effectively, as these are crucial for the role.
How to prepare for a job interview at Cox Automotive
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the job description and the specific responsibilities of a Vehicle Inspector. Familiarize yourself with Manheim's Standard Operating Procedures (SOP) and BVRLA fair wear and tear policy, as these will be crucial in your role.
✨Showcase Your Technical Knowledge
Highlight any basic mechanical knowledge you have during the interview. Be prepared to discuss vehicle derivatives and demonstrate your understanding of vehicle inspection processes, as this will show your expertise and suitability for the role.
✨Emphasize Customer Service Skills
Since interaction with customers is part of the job, be ready to share examples of how you've provided excellent customer service in the past. This will help demonstrate your ability to communicate effectively and add value to the inspection process.
✨Demonstrate Your Ability to Work Under Pressure
Prepare to discuss situations where you've successfully managed your workload under tight deadlines. Highlight your prioritization skills and how you ensure quality and productivity targets are met, even in high-pressure environments.
