At a Glance
- Tasks: Deliver outstanding customer service and coordinate vehicle demos for top automotive brands.
- Company: Join Cox Automotive, the world's largest automotive service organisation.
- Benefits: Enjoy competitive salary, exclusive discounts, and extra holiday options.
- Other info: Be part of a diverse team making a real difference in customer experience.
- Why this job: Experience a dynamic role blending customer service with hands-on operational support.
- Qualifications: Great communication skills, organised, and eager to learn.
The predicted salary is between 25200 - 30800 £ per year.
What You'll Be Doing
You'll play a key role in delivering outstanding customer service while helping coordinate vehicle demonstrations and events for some of the UK's leading automotive brands.
- Supporting customers through phone and email communications
- Managing vehicle and event booking requests
- Coordinating demo fleet activities and administration
- Liaising with logistics partners to ensure vehicles are available when needed
- Processing and managing vehicle keys and associated systems
- Maintaining accurate records and customer data
- Working closely with internal teams to ensure service levels are achieved
- Supporting both office-based and operational activities across the site
What Makes This Role Different?
This isn't your typical desk-based admin position.
Our team combines customer service, administration, and hands-on operational support.
One moment you'll be helping a customer solve a query, the next you'll be supporting vehicle movements, preparing vehicles for events, or retrieving keys ready for bookings.
You'll enjoy
- A varied role with a mix of office and operational responsibilities
- Working with multiple teams across the business
- Opportunities to learn new skills and develop your career
- Full training and ongoing support
- Being part of a team that genuinely makes a difference to customer experience
We're less interested in what you've done before and more interested in your attitude and potential. You'll be someone who:
- Enjoys helping customers
- Has great communication skills
- Is organised and pays attention to detail
- Can manage multiple tasks and priorities
- Likes solving problems
- Is comfortable using Microsoft Office
- Has a positive, proactive approach
- Is eager to learn and develop
- Doesn't mind occasionally working outdoors in all weather conditions
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Cox Automotive is the world's largest automotive service organisation.
We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers' core needs across vehicle solutions, mobility, remarketing, funding, and retail.
£27,144 40 hours a week (Monday - Friday)
Accelerate your career with a company that leads the way!
Manheim Vehicle Services is a fast-growing, forward-thinking business, supporting customer de-fleet operations and multiple remarketing channels with a full range of vehicle preparation services - ensuring every vehicle is ready for both wholesale and retail markets.
Our success is driven by a responsive, agile support team that adapts to diverse customer needs with precision, care and efficiency.
As our service offering and client base continues to grow, we remain focussed on delivering every service level agreement, whilst upholding the highest standards of quality and customer satisfaction.
At every stage, our team is committed to operational excellence and providing an exceptional customer experience - because for us, it's not just about vehicles, it's about the people we serve.
Why Join Us & What's In It For You?
As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme.
And there's even more to enjoy
- Option to buy additional holiday days
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
- Competitive pension scheme
- #J-18808-Ljbffr
Customer Support Administrator in Lutterworth employer: Cox Automotive
At Manheim Auctions, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a real impact. As a Product Owner in Manchester or Leeds, you'll enjoy hybrid working arrangements, opportunities for professional growth, and the chance to influence critical systems that drive operational excellence. Join us to be part of a team that values your insights and supports your development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Lutterworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cox Automotive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cox Automotive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator in Lutterworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cox Automotive:Your cover letter is your chance to shine! Tell us why you want to work at Cox Automotive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cox Automotive!
How to prepare for a job interview at Cox Automotive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
