At a Glance
- Tasks: Provide top-notch customer support and manage vehicle listings with precision.
- Company: Join a diverse team at a leading automotive company focused on inclusivity.
- Benefits: Enjoy extra holiday days, your birthday off, and a Well-Being Day.
- Other info: Great opportunities for career progression and a supportive workplace culture.
- Why this job: Make a real impact in a fast-paced environment while supporting buyers and sellers.
- Qualifications: Attention to detail, customer-focused mindset, and proficiency in Microsoft Office.
The predicted salary is between 24000 - 27000 £ per year.
We have a diverse selection of sales channels to assist sellers in remarketing their vehicles. You will be working as part of a small team in our Managed Services department working with customers ranging from small independent dealers to huge manufacturers. As this is a customer facing role, you will interact with both buyers and sellers ensuring an excellent customer service is provided, answering queries as they come into the team via phone, email, etc. We support the sales department presenting vehicles in a manner that eases the sales process for that selection of stock. It will be your responsibility to ensure vehicles are advertised accurately and with as much supporting information as possible, including imagery, appraisals, documentation, service history, and mechanical checks, as well as carrying out all administration associated with the vehicle and ensuring effective delivery to the buyer, liaising with relevant parties.
Responsibilities
- Provide excellent customer support via phone, email, and enquiry management, ensuring a seamless experience for buyers and sellers.
- Accurately advertise vehicles with detailed and comprehensive information, including images, appraisals, documentation, service history, and mechanical checks.
- Support the sales process by presenting vehicles in an engaging and effective manner.
- Manage the end-to-end administration of vehicle listings, ensuring accuracy and efficiency throughout.
- Coordinate vehicle deliveries, liaising with all relevant stakeholders to ensure a smooth process.
- Produce and distribute vendor reports via email, delivering accurate and timely updates on vehicle performance, sales activity, and key trends.
Candidate Profile
We are looking for an individual with strong attention to detail and a customer-focused mindset, who can work methodically towards both individual and team goals. The ideal candidate will be self-motivated, highly organised, and reliable, with the ability to thrive in a fast-paced environment. You should be confident using Microsoft Office tools and be adaptable to change, embracing evolving processes with a positive and proactive approach.
Benefits
- Option to buy additional holiday days
- Your birthday off every year – paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
- Competitive pension scheme
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Managed Services Coordinator in Leicester employer: Cox Automotive
Cox Automotive is an exceptional employer that prioritises employee well-being and growth, offering unique benefits such as a paid birthday off, additional holiday options, and dedicated Well-Being and Charity Days. Our inclusive work culture fosters diversity and encourages personal development, making it an ideal environment for those seeking meaningful and rewarding careers in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Coordinator in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cox Automotive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cox Automotive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Managed Services Coordinator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cox Automotive:Your cover letter is your chance to shine! Tell us why you want to work at Cox Automotive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cox Automotive!
How to prepare for a job interview at Cox Automotive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
