Service Transition Analyst in Leeds

🚀 Service Transition Analyst

📍 Leeds or Manchester ¦ Hybrid
Join Cox Automotive – Product & Technology Group Europe

💡 Shape the future of technology services

At Cox Automotive, we’re powering the digital solutions behind some of the most exciting automotive brands across the UK & Europe. Our Product & Technology teams are driving innovation—and we’re looking for a Service Transition Analyst to help bring those innovations to life in a seamless, scalable way.

If you thrive in fast-paced tech environments, enjoy working across teams, and want to make a visible impact on how services go live—this could be your next move.

🔧 What you’ll be doing

You’ll play a critical role in ensuring new and evolving tech services launch smoothly into live operations:

• Act as the bridge between delivery teams and service operations, ensuring seamless handovers
• Drive service readiness, ensuring everything is set for successful go-live
• Assess and manage Operational Acceptance Criteria (OACs)
• Identify and mitigate risks to protect service quality
• Collaborate with Product, Tech, and Supplier teams to ensure alignment
• Support workshops, go/no-go decisions, and transition governance
• Create and maintain clear, high-quality service documentation
• Design service models across incident, change, and request processes

🎯 What you’ll bring

• ITIL Foundation (or equivalent experience)
• Experience in IT Service Management / Service Transition / Readiness
• Strong stakeholder management and communication skills
• Ability to prioritise in a dynamic, fast-moving environment
• Confidence working with complex supplier ecosystems
• A proactive mindset and comfort working with ambiguity and change

🌟 Why join us?

• Be part of a high-impact Product & Technology function driving real innovation
• Work on cutting-edge digital services across Europe
• Collaborate with talented teams across engineering, product, and operations
• Opportunities to grow your career in a global organisation

👇 Ready to make an impact?

If you’re passionate about delivering seamless service transitions and want to be at the heart of innovation—we’d love to hear from you.

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners.

We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.