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- Tasks: Be the first point of contact for customers, resolving queries and ensuring a seamless experience.
- Company: Join Cox Automotive, a global leader transforming the automotive industry.
- Benefits: Enjoy hybrid working, 28 days holiday, and paid charity days.
- Why this job: Make a real impact in a dynamic team while growing your career.
- Qualifications: Fluent in German and English with customer service experience.
- Other info: Diverse, supportive culture with excellent training and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
To work from our office in Cologne 2 days per week. We are currently looking for a Customer Service Specialist for our Cologne office (ideally with a background in customer support). This is your opportunity to make an impact, bring in your expertise and grow with an ambitious team that is transforming the industry.
Cox Automotive is a global powerhouse deeply rooted in the U.S. and now expanding its footprint in Germany, with over 29,000 employees across five continents. As part of the Cox Automotive family, you’ll contribute to a world-leading organization that brings together top-tier brands to drive innovation across the entire automotive lifecycle.
Why Join Cox Automotive Europe
- Hybrid working model – working from home 3 days per week
- 40 hours per week. Monday–Friday. Hours between 09:00–18:00.
- 28 days holiday plus your birthday off plus a well-being day each year to relax and recharge
- Paid Charity Day to support a cause that matters to you
- Modern office in Cologne (Köln Mülheim – near Mühlheimer Brücke / 5 min to Von-Sparr-Straße Haltestelle)
- Full training & development opportunities in a start-up environment
- A diverse, supportive team and a dynamic, growing company culture
What We’re Looking For
- C2 level fluency in German and English (both written and spoken) is essential.
- A minimum of 12 months experience working in a customer service role with proven ability to handle enquiries and resolve issues with empathy and efficiency.
- Basic understanding of automotive operations and familiarity with vehicle terminology would be advantageous, but is not essential.
- Strong verbal and written skills with the ability to explain complex processes clearly and stay professional under pressure.
- Proactive in diagnosing issues, managing expectations and staying calm during escalations.
- Comfortable navigating multiple systems during customer interactions (i.e. Microsoft Office, CRM systems and ticketing tools).
What You’ll Be Doing
- First point of contact for buyers and sellers on our automotive marketplace handling everything from general enquiries and vehicle logistics to finance queries and claims.
- Build strong customer relationships by being their trusted go-to for day-to-day support and ensure every customer enjoys a seamless experience throughout the vehicle buying and selling process.
- Resolve customer issues quickly and effectively, managing escalations and working closely with our logistics, finance, sales, buyer and operations teams to ensure every case is handled smoothly.
We’re Committed to Inclusion
We welcome applications from all qualified individuals regardless of gender, age, disability, ethnic background, religion, or sexual orientation.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names. We are looking forward to receiving your CV in English for our Customer Service Specialist role.
Customer Success Agent in Leeds employer: Cox Automotive
Contact Detail:
Cox Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Agent in Leeds
✨Tip Number 1
Get to know the company inside out! Research Cox Automotive and understand their values, mission, and the automotive industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Cox Automotive.
We think you need these skills to ace Customer Success Agent in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background aligns with the role of a Customer Success Agent, so don’t hold back on showcasing your achievements!
Show Off Your Language Skills: Since we need C2 level fluency in both German and English, make it clear in your application. Use examples that demonstrate your ability to communicate effectively in both languages, especially in customer service scenarios.
Be Professional Yet Personable: When writing your cover letter, strike a balance between professionalism and personality. We love candidates who can connect with customers while maintaining a professional tone, so let your unique voice shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cox Automotive
✨Know Your Customer Service Basics
Brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled enquiries and resolved issues in the past. This will show that you can bring valuable expertise to the role.
✨Show Off Your Language Skills
Since fluency in both German and English is essential, practice speaking and writing in both languages before the interview. You might be asked to demonstrate your language skills, so be prepared to switch between them smoothly.
✨Familiarise Yourself with Automotive Terms
Even if a deep understanding of automotive operations isn't required, having a basic grasp of vehicle terminology and processes can set you apart. Research common terms and concepts related to the automotive industry to impress your interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you've had to manage escalations or difficult customers, and outline how you approached these situations. This will demonstrate your proactive attitude and ability to stay calm.