Buyer Services Assistant in Leeds

Buyer Services Assistant – Leeds

📍 Leeds - Hybrid ¦ 💼 Full-time ¦ 📊 Sales & Customer Experience

About the Role

We’re looking for a highly motivated Buyer Services Assistant to join our team in Leeds. This is a fantastic opportunity to play a key role in driving buyer engagement, supporting sales performance, and delivering an outstanding customer experience across our auctions.

Working closely with the Buyer Services Manager, you’ll help ensure our buyers are informed, engaged, and attending sales—both online and in person.

What You’ll Be Doing

🔹 Build Buyer Relationships

• Proactively contact buyers through telesales and marketing activity
• Develop strong, long-term relationships with new and existing customers
• Promote upcoming sales, stock, and services to maximise attendance

🔹 Drive Engagement & Sales Performance

• Increase buyer participation across auctions and events
• Support the conversion of provisional bids into confirmed sales
• Influence where and how buyers engage with our sales channels

🔹 Analyse & Report

• Capture all interactions in Salesforce
• Track campaign performance and buyer trends
• Produce reports and insights to improve future activity

🔹 Support Marketing Campaigns

• Work with central marketing to deliver targeted campaigns
• Help prepare marketing briefs and post-sale reports
• Distribute catalogues and promotional materials to key buyers

🔹 Deliver Great Customer Experience

• Act as a key point of contact for buyer queries
• Gather feedback to improve service and satisfaction
• Support complaint handling where required

What We’re Looking For

✔ Experience in telesales, customer service, or telemarketing
✔ Strong communication skills and a confident phone manner
✔ Comfortable working with data (Excel/Salesforce experience desirable)
✔ Highly organised with great attention to detail
✔ A proactive, target-driven mindset
✔ Ability to build relationships with a wide range of stakeholders

Why Join Us?

• Be part of a fast-paced, commercially driven environment
• Play a direct role in influencing sales performance
• Gain exposure to marketing, analytics, and customer engagement
• Work with a supportive team and develop your career

Ready to Apply?

If you enjoy building relationships, working with data, and making a real impact on sales, we’d love to hear from you.

👉 Apply now and take the next step in your career with us.

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners.

We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.