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- Tasks: Deliver exceptional customer service via calls and emails while managing customer records.
- Company: Join Cox Automotive, a leader in customer experience with a supportive culture.
- Benefits: Enjoy exclusive discounts, extra holiday options, and a paid birthday off every year.
- Why this job: Make a real difference in customer satisfaction and grow your career in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Hybrid working model with opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
Customer Experience Advisor (12 months FTC) Leeds / Hybrid 26,******** hours a week (Monday Friday 9am to 5:30pm)
Accelerate your career with a company that leads the way.
The Customer Experience Team is dedicated to delivering exceptional customer service to our customers and key stakeholders, including Sales and Operations. Through clear, effective written and verbal communication, the team ensures a consistently high-quality experience while meeting and exceeding all contractually agreed service level agreements.
Why Join Us
- Access to a wide range of benefits, including exclusive discounts and cashback offers.
- Brilliant peer to peer recognition scheme.
- Option to buy additional holiday days.
- Your birthday off every year - paid.
- One annual Well-Being Day for you to relax and recharge.
- One paid Charity Day to give back and support a cause that matters to you.
- Opportunities for career progression across the Cox Automotive network.
- Competitive pension scheme.
About The Role
Reporting to the Customer Experience Team Leader, you will deliver a high standard of customer service across multiple channels. As the first point of contact, you will handle customer calls and emails, manage and update customer records using Excel, and ensure all documentation complies with data protection and regulatory requirements.
Customer Experience Advisor in Ledston employer: Cox Automotive
Contact Detail:
Cox Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Ledston
✨Tip Number 1
Get to know the company inside out! Research Cox Automotive and understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer calls and emails, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those verbal and written skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to a referral, which can boost your chances of landing that Customer Experience Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. So, get your application in and let’s make it happen!
We think you need these skills to ace Customer Experience Advisor in Ledston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant experience in customer service and any skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of written communication, it’s crucial to demonstrate your ability to convey information clearly and effectively. Use concise language and check for spelling and grammar errors before submitting your application. We love a polished presentation!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits well with our team culture, so don’t be afraid to show us who you are! Share your passion for customer service and why you want to join StudySmarter.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it’s super easy to do!
How to prepare for a job interview at Cox Automotive
✨Know the Company Inside Out
Before your interview, take some time to research Cox Automotive. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, clear communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Familiarise Yourself with Data Protection
Since the role involves managing customer records and ensuring compliance with data protection regulations, brush up on relevant laws and best practices. Being able to discuss this knowledge will demonstrate your readiness for the responsibilities of the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, career progression opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.