Inspections Team Leader

Team Leader – Inspection Support Co-ordinator Team

Wyton

£32,885

40 hours a week (Monday – Friday)

Accelerate your career with a company that leads the way!

Manheim Vehicle Services, part of the Cox Automotive Group is a dynamic and fast-moving part of our business, delivering expert support across customer de-fleet programs, multiple remarketing channels, and full vehicle preparation – from wholesale through to retail-ready.

We pride ourselves on being agile and responsive, managing a wide range of customer needs with precision and care. Our team carries out detailed cosmetic inspections, oversees the authorisation process, and ensures every vehicle meets both contractual and customer-specific standards before hitting the market. It's all about getting vehicles sale-ready — and done right, every time.

Why Join Us & What’s In It For You?

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

• Option to buy additional holiday days

• Your birthday off every year – paid

• One annual Well-Being Day for you to relax and recharge

• One paid Charity Day to give back and support a cause that matters to you

• Opportunities for career progression across the Cox Automotive network

• Competitive pension scheme

About The Role

As a Team Leader, you will manage a team of Inspection Support Coordinators. The team plays a key role in supporting on-site relationships with our customers, handling upgrades, conducting customer site visits, estimate amendments and securing authorisations to move vehicles into repair. You will oversee and drive this work forward, ensuring it’s delivered at pace, whilst acting as the main escalation point for our customers.

You will take ownership of day-to-day leadership tasks including absence management, behaviour and conduct and supporting internal communications (Cascade), and support the team with technical knowledge. This role requires a strong commitment to upholding our policies and leading by example.

What You’ll Be Doing

• Leading weekly departmental team huddles to share updates, drive performance and maintain team focus

• Lead and support the inspection support team, ensuring daily tasks are completed efficiently and to a high standard.

• Holding monthly 1:1s with the Inspection Coordinator Team.

• Managing HR responsibilities through the HR System, including holiday bookings, absence tracking etc.

• Completing internal Absence Management training to support effective team oversight

• Communicating business changes and updates clearly to keep the team informed and aligned

• Delivering high-quality inductions and ongoing training for new and existing team members, setting them up for success

• Monitor workloads and allocate resources effectively to meet operational demands.

• Oversee the processing of vehicle upgrades, downgrades and authorisations, ensuring accuracy and compliance with customer standards.

• Track and report on team performance metrics, including turnaround times, error rates and customer satisfaction.

• Provide regular updates to management on team progress, challenges and achievements.

• Collaborate with inspection teams and other departments to ensure seamless service delivery.

• Maintain up-to-date documentation and standard operating procedures for all inspection support functions.

• Act as the first point of contact for technical queries escalated by team members or customers.

• Apply technical knowledge to resolve issues related to vehicle upgrades, downgrades, authorisations, and inspection processes.

• Responsible for monitoring ages of vehicles waiting authorisations and upgrades and pushing any overdue though the process.

• To understand the standards that apply to each contract and more importantly understand how to apply them.

What We’re Looking For

• Proven experience in supervising or leading a team within an automotive environment.

• Ability to conduct 1-1s, team meetings and provide constructive feedback.

• Skilled in managing attendance, behaviour and performance in line with company policies.

• Strong verbal and written communication skills.

• Excellent time management and the ability to prioritise tasks effectively.

• Strong customer relationship skills and interpersonal skills.

• Technical or estimating experience would be a distinct advantage.

• Excellent IT skills in Excel, PowerPoint and Word with the ability to analyse data to drive performance improvements.

We’re Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.