At a Glance
- Tasks: Coordinate vehicle collections and deliveries while ensuring smooth operations.
- Company: Join Manheim Auction Services, part of a 120-year legacy of innovation.
- Benefits: Enjoy paid birthday leave, extra holiday options, and a Well-Being Day.
- Other info: Great career progression opportunities within a supportive environment.
- Why this job: Be part of a diverse team making an impact in the automotive industry.
- Qualifications: Team player with strong communication skills and attention to detail.
The predicted salary is between 26100 - 31900 £ per year.
- Service Delivery Coordinator
- Gloucester
- £29,648
- 40 hours a week (Monday – Friday)
Accelerate your career with a company that leads the way !
Overview
Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking.
As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide.
At Manheim, we believe our differences drive us forward.
We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress.
Diversity isn’t just a value; it’s a vital part of our success.
Manheim Auction Services offers a seamless blend of physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles.
Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.
Why Join Us & What’s In It For You?
- Option to buy additional holiday days
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
- Competitive pension scheme
About The Role
The Service Delivery department is a key part of the auction business and is responsible for managing a range of office-based activities that support the smooth running of operations.
These tasks include inputting and coordinating vehicle collections and deliveries, processing vehicle data, handling important documentation, and managing vehicle payments.
Team members play an important role in ensuring that all processes within the department run efficiently and effectively.
Their work helps ensure that vehicle sales are completed successfully while maintaining high standards of operational performance and customer service for both buyers and sellers.
- What You’ll Be Doing
- Ensure the administration, coordination, and sale of vehicles meet customer and internal SLA requirements at all times.
- Support the smooth day-to-day operations of the department, resolving problems or incidents promptly and following required procedures, escalating issues when necessary.
- Work with the Service Delivery Manager to plan ahead for vehicle arrivals, ensuring accurate processing of vehicle data and documentation.
- Maintain clear communication with the Operations team to minimise delays in allocating vehicles for sale.
- Ensure the smooth, safe, and uninterrupted flow of vehicles through the auction process, including pre-sale, sale, and post-sale stages and reporting.
- Assist with accurate invoicing and the timely processing of customer payments through the Bankline system, including arranging delivery requests where required.
- Support the Service Delivery Manager with additional tasks to maintain an efficient operation and provide an excellent client experience.
- Ensure the office environment is presentable, meets HSE requirements, and creates a positive impression for customers.
- Respond to general client enquiries accurately and professionally, in line with Cox Automotive’s customer service standards, escalating concerns when appropriate.
- Maintain safe working practices by following HSE requirements and site rules at all times.
- Proactively support the Service Delivery Manager to ensure all mandatory HSE requirements are met and team members receive appropriate training and development.
- Assist the Service Delivery Manager in investigating disputes with the Operations team and provide timely feedback.
- What We’re Looking For
- Ability to work effectively as part of a team and complete tasks to a high standard.
- Experience working in a fast-paced Service Delivery environment.
- Strong communication skills, both verbal and written, with the ability to interact at all levels.
- Flexible, proactive, and able to adapt quickly in a constantly changing environment.
- Excellent customer service skills with a focus on putting clients first.
- Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
- Experience working in a KPI-driven environment.
- Ability to work efficiently and meet internal SLA requirements.
- Strong attention to detail with accurate data entry skills.
- Good time management and organisational skills, with the ability to meet deadlines in a busy environment.
- First Aid at Work qualification is desirable but not essential.
- We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
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Service Delivery Coordinator (12 Month Ftc) in Dursley employer: Cox Automotive
At Manheim Auctions, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a real impact. As a Product Owner in Manchester or Leeds, you'll enjoy hybrid working arrangements, opportunities for professional growth, and the chance to influence critical systems that drive operational excellence. Join us to be part of a team that values your insights and supports your development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator (12 Month Ftc) in Dursley
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Service Delivery Coordinator (12 Month Ftc) in Dursley
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Service Delivery Coordinator (12 Month Ftc) in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Cox Automotive. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Cox Automotive
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Cox Automotive and demonstrate your readiness to engage with their systems right away.
