At a Glance
- Tasks: Lead a team to improve service delivery and enhance operational efficiency.
- Company: Join Cox Automotive, the world's largest automotive service organisation.
- Benefits: Enjoy perks like extra holiday days, birthday off, and a Well-Being Day.
- Other info: Opportunities for career progression and a culture of learning.
- Why this job: Make a real impact in a supportive, fun, and inclusive environment.
- Qualifications: Experience in service delivery and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Coventry
40 hours per week (Mon-Fri)
Lead people. Improve service. Make things work better every day. Manheim Vehicle Services, part of Cox Automotive, supports customers across the automotive sector with high-quality vehicle preparation and remarketing services. We’re growing and our customer base is expanding.
Why Join Us & What’s In It For You?
- Option to buy additional holiday days
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
- Competitive pension scheme
About the Role:
This is a front-line leadership role where you’ll take ownership of daily service delivery across key customer accounts. You’ll lead a small team, stay close to the operation, and work cross-functionally to ensure vehicles are processed efficiently and to a high standard. Just as importantly, you’ll look for ways to improve how things are done, not just maintain the status quo.
What You’ll Be Doing:
- Take ownership of daily service delivery, ensuring KPIs and SLAs are consistently met
- Act as the first point of contact for operational issues, resolving them quickly and effectively
- Lead, coach and develop your team to deliver strong, consistent performance
- Work closely with the Operations Manager and wider teams to keep workflows efficient and accurate
- Identify opportunities to improve processes, productivity and overall site performance
- Support customer reviews, manage queries and maintain strong client relationships
What We’re Looking For:
- Experience in service delivery, operations or logistics environments
- Confidence leading people in a fast-paced, hands-on setting
- Strong understanding of KPIs and performance management
- A calm, solutions-focused approach under pressure
- Clear and effective communication with both colleagues and customers
- A track record of improving processes or driving efficiencies (even small wins count)
- A supportive leadership style that gets the best out of people
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Who we are
Cox Automotive is the world’s largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers’ core needs across vehicle solutions, mobility, remarketing, funding, and retail.
Service Delivery Team Leader in Coventry employer: Cox Automotive
Cox Automotive is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits like additional holiday options, a paid birthday off, and opportunities for career progression, team members are supported in both their professional and personal lives. Located in Coventry, this role as a Service Delivery Team Leader allows you to lead a dedicated team while driving improvements in service delivery, all within a company that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Team Leader in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those at Cox Automotive. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Cox Automotive's values and recent projects. Show us you’re not just another candidate but someone who genuinely wants to be part of our team.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve led a team or improved processes. Be ready to share specific examples that highlight your skills and how you can make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our awesome team at Cox Automotive.
We think you need these skills to ace Service Delivery Team Leader in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Team Leader. Highlight your experience in service delivery and leadership, and don’t forget to mention any KPIs you've successfully managed!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving service delivery and how your supportive leadership style can make a difference in our team.
Showcase Your Achievements:We love seeing how you've made an impact in previous roles. Share specific examples of how you've improved processes or driven efficiencies – even the small wins matter!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Cox Automotive.
How to prepare for a job interview at Cox Automotive
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Team Leader inside out. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the automotive sector. This will help you speak confidently about how you can meet and exceed these expectations.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach. Think of examples where you've successfully led a team in a fast-paced environment. Highlight how you coach and develop your team members, as well as how you handle operational issues. This will demonstrate that you’re not just a manager, but a supportive leader who gets the best out of people.
✨Bring Process Improvement Ideas
Prepare to share specific instances where you've improved processes or driven efficiencies in previous roles. Even small wins count! This shows that you're proactive and always looking for ways to enhance service delivery, which is crucial for this position.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you maintain strong client relationships and resolve queries. This will highlight your calm, solutions-focused approach under pressure, which is exactly what they’re looking for.
