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For Companies At a Glance
- Tasks: Lead service delivery operations and ensure exceptional customer service.
- Company: Join a fast-growing, innovative company in the automotive industry.
- Benefits: Enjoy competitive salary, extra holiday days, and well-being initiatives.
- Why this job: Make a real impact by improving processes and leading a motivated team.
- Qualifications: Experience in service delivery management and strong leadership skills.
- Other info: Inclusive workplace with opportunities for career progression.
The predicted salary is between 32000 - 48000 £ per year.
Coventry
40 hours per week (Mon-Fri - 08:30-17:00)
£40,000
Accelerate your career with a company that leads the way!
Manheim Vehicle Services is a fast-growing, forward-thinking business, supporting customer de-fleet operations and multiple remarketing channels with a full range of vehicle preparation services – ensuring every vehicle is ready for both wholesale and retail markets. Our success is driven by a responsive, agile support team that adapts to diverse customer needs with precision, care and efficiency. As our service offering and client base continues to grow, we remain focussed on delivering every service level agreement, whilst upholding the highest standards of quality and customer satisfaction. At every stage, our team is committed to operational excellence and providing an exceptional customer experience – because for us, it’s not just about vehicles, it’s about the people we serve.
Why Join Us & What’s In It For You?
- As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme.
- Option to buy additional holiday days
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
- Competitive pension scheme
About the Role
We’re looking for an experienced Service Delivery Manager to lead our on-site service delivery operations. You’ll be responsible for driving performance, ensuring exceptional customer service and leading a motivated team that consistently meets (and exceeds) client expectations. You’ll play a key role in improving processes, developing your team and making sure our service runs efficiently and effectively every day.
What You’ll Be Doing
- Oversee all aspects of service delivery to ensure contractual, quality and SLA targets are consistently met.
- Act as the main point of contact for escalations, resolving issues quickly and maintaining strong customer relationships.
- Work closely with the Operations Manager and other teams to ensure vehicles are processed accurately and efficiently.
- Identify and implement process improvements to boost efficiency, revenue, and overall performance.
- Support strategic customer reviews, providing insight and recommendations to enhance service and retention.
What We’re Looking For
- Proven experience leading a service delivery or customer operations team.
- Strong leadership, coaching, and people management skills.
- Excellent problem-solving and communication abilities.
- Confident in handling escalations, performance reviews, and HR processes.
- Highly organised with great prioritisation and multitasking skills.
- Passionate about delivering great service and driving continuous improvement.
- Reliable, accountable, and adaptable in a fast-paced environment.
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
Service Delivery Manager in Coventry employer: Cox Automotive
Contact Detail:
Cox Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their service delivery approach and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling escalations and improving processes, be ready to discuss specific examples of how you've tackled challenges in the past. This shows you're not just talk – you can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in service delivery.
We think you need these skills to ace Service Delivery Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in leading teams and delivering exceptional customer service, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any specific achievements that demonstrate your ability to drive performance and improve processes.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues quickly, so share those stories that highlight your problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Cox Automotive
✨Know the Company Inside Out
Before your interview, take some time to research Manheim Vehicle Services. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you can motivate and develop your team.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific challenges you've faced in service delivery and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to customer satisfaction or how they measure success in service delivery. This shows you're engaged and thinking about how you can contribute to their goals.
