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For Companies At a Glance
- Tasks: Ensure high-quality images and provide excellent customer service to consumers.
- Company: Join Dealer Auction, the UK's largest online wholesale marketplace for vehicles.
- Benefits: Enjoy exclusive discounts, extra holiday days, and a paid birthday off!
- Why this job: Be part of a dynamic team transforming automotive remarketing while gaining valuable experience.
- Qualifications: Attention to detail, strong communication skills, and a customer-first mindset are essential.
- Other info: Opportunities for career progression and a commitment to diversity and inclusion.
The predicted salary is between 11 - 16 £ per hour.
Hours: Saturday and Sunday (10am - 4pm)
Accelerate your career with a company that leads the way! Overview Dealer Auction is a digital business leading the way in the transformation of automotive remarketing. A joint venture between Auto Trader and Cox Automotive, Dealer Auction is the UK’s largest online wholesale marketplace. Dealer Auction’s core purpose is to help automotive businesses buy and sell used vehicles online, faster, and smarter than any other platform. Customers include Manufacturer’s; Fleet & Leasing companies; Franchise and Independent Retailers. Transacting over 120,000 vehicles every year, Dealer Auction attracts over 5500 buyers and 1200 sellers.
As buying and selling moves away from traditional methods into online solutions, Dealer Auction is set to grow exponentially.
About The Role This multifaceted role involves ensuring the high standards of images used in advertisements, confirming product information with consumers, and providing excellent customer service through inbound & outbound communication channels. It is imperative that we produce adverts which are of a high standard to ensure the risk is as low as possible for our dealers to buy stock, therefore ensuring the consumer can trust Dealer Auction as the place to sell their car.
What You’ll Be Doing
- Image Quality Assurance: Thoroughly review and assess the quality of images used in advertisements to meet established standards. Identify and report any issues related to image clarity, resolution, and overall presentation.
- Consumer Communication: Communicate with consumers to confirm the accuracy and completeness of vehicle listings, especially regarding any potential damage. Address consumer inquiries related to vehicle and process details, specifications, and condition to ensure accurate representation. Provide assistance and guidance to consumers throughout the listing process, promoting a positive user experience. Ensure documentation is verified and the correct GDPR guidelines followed. Serve as a key point of contact for the consumers, answering pre-listing questions and providing relevant information to assist consumers. Collaborate with team members to develop and maintain a comprehensive knowledge base for frequently asked questions. Work closely with the customer support team to streamline processes and enhance overall efficiency.
What We’re Looking For
- Exceptional attention to detail, with the ability to spot and correct image quality issues quickly and accurately.
- Strong communication skills—both written and verbal—to engage confidently with consumers and collaborate effectively with internal teams.
- A customer-first mindset, always striving to provide an outstanding service experience.
- The ability to manage multiple priorities and stay organized under pressure.
- Familiarity with e-commerce platforms or online marketplaces—a definite plus.
- Previous experience in customer support, particularly within a digital or retail environment, would be advantageous.
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you. Ready To Join Our Team & Make A Difference? Apply now and drive your career forward with one of the automotive industry’s most trusted names.
Consumer Auction Assistant (Weekends Only) employer: Cox Automotive
Contact Detail:
Cox Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Auction Assistant (Weekends Only)
✨Tip Number 1
Get to know the company inside out! Research Dealer Auction and its parent companies, Cox Automotive and Auto Trader. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and attention to detail. Think of examples from your past experiences that highlight your skills, especially in a digital or retail environment.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Consumer Auction Assistant (Weekends Only)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Consumer Auction Assistant role. Highlight any relevant experience in customer support or e-commerce, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with what we’re looking for. Keep it concise but engaging!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Cox Automotive
✨Know the Company Inside Out
Before your interview, make sure you research Dealer Auction thoroughly. Understand their role in the automotive industry, their parent companies, and what sets them apart from competitors. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Attention to Detail
As a Consumer Auction Assistant, attention to detail is crucial. Prepare examples from your past experiences where you demonstrated this skill, especially in image quality assurance or customer service. Be ready to discuss how you spot issues and ensure high standards in your work.
✨Practice Your Communication Skills
Strong communication is key for this role. Think of scenarios where you've effectively communicated with customers or team members. Practise articulating your thoughts clearly and concisely, as you'll need to engage with consumers and collaborate with internal teams during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you gauge if Dealer Auction is the right fit for you. Plus, it demonstrates that you're proactive and engaged.
