Payments Assistant in Colchester

Colchester £26,037 40 hours a week (Monday – Friday)

Accelerate your career with a company that leads the way! Overview Manheim Auction Services is proud to be part of Cox Enterprises — a family-run company with a remarkable 120-year legacy of innovation and forward thinking. As the world’s largest automotive services organization, we’re a global force with more than 24,000 team members supporting over 40,000 customers worldwide. At Manheim, we believe differences drive us forward. We champion a culture where everyone — our people, clients, and communities — can thrive together, united by respect, inclusion, and a shared passion for progress. Diversity isn’t just a value; it’s a vital part of our success.

Manheim Auction Services offers a seamless connection between physical and digital auctions, connecting buyers and vendors with an extensive range of vehicles. Whether in person or online, we’re redefining the vehicle auction experience — one transaction at a time.

Why Join Us & What’s In It For You? As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers, and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

About The Role Play a key role in ensuring the smooth and accurate flow of payments. You will be responsible for processing transactions from buyers and to vendors with precision and efficiency, while delivering exceptional customer service every step of the way.

What You’ll Be Doing:

• Facilitate and process incoming payments from customers via electronic funds transfer and funding partners, ensuring accurate allocation to customer accounts.
• Monitor company bank accounts for incoming telegraphic transfers and ensure prompt reconciliation.
• Maintain accurate and timely data entry into the AIMS system to support smooth business operations.
• Oversee post-sale invoicing processes, including the generation and distribution of sundry invoices, ensuring accuracy and prompt payment collection.
• Close auction sales efficiently once all invoicing activities are completed.
• Manage delivery logistics by adding requests to invoices, preparing necessary documentation, and authorising dispatch once payments are received.
• Administer vehicle storage charges, generate relevant sundry invoices, handle related customer queries, and release vehicles upon payment.
• Proactively manage outstanding vehicle and sundry debt by following up with customers via phone or email, resolving queries to ensure timely payment.
• Ensure end-of-sale payment transactions are accurately balanced and reconciled.
• Prepare and process vendor payments in a timely and accurate manner, including management of the finance clearance process.
• Deliver excellent customer service by responding to enquiries and resolving issues both in person and via telephone, escalating only when necessary and in line with Manheim’s customer service standards.
• Complete required reports with clear explanations for any variances or discrepancies identified.
• Support the auction process and wider business by performing general administrative tasks and any ad hoc duties as required.

What We’re Looking For:

• Exceptional attention to detail, ensuring accuracy in all tasks and transactions.
• Strong administrative skills, with the ability to manage multiple responsibilities efficiently.
• Confidence working within structured regulations and procedures, maintaining compliance at all times.
• Excellent customer service and interpersonal skills, with a friendly and professional approach.
• Effective communication skills, both written and verbal, for dealing with a variety of stakeholders.

We’re Committed to Inclusion We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference? Apply now and drive your career forward with one of the automotive industry’s most trusted names.

STRICTLY NO AGENCIES PLEASE We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.